Gainsight Sally EU
Sally makes rich Gainsight data easily accessible through simple conversation. Your teams will rally around your customers with real-time customer insight within their Slack channels. - Talk with Sally just like talking with a real person; her machine-learning technology enables her to recognise a wide-range of words and questions and helps her get smarter with each interaction- Quickly gain insight into your customers by asking diverse questions about your portfolio; ask for a summary of any customer including health score details, NPS survey responses and key sponsors.- Facilitate collaboration across all teams with easily accessible customer information and engage each team members to rally around the customer’s goals.To use Sally, you need a paid Gainsight instance that can be connected with your Slack team(s).
Permissions
Gainsight Sally EU will be able to view:
Gainsight Sally EU will be able to do:
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General
Developer
Gainsight
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Data is retained as per the Gainsight contract/service agreement. Upon Termination of the Service Agreement, data is deleted 30 days after notification is sent and inactive status is set. A 90 day window is designated to account for any backup data retention.
Data archiving and removal policy
Data is retained as per the Gainsight contract/service agreement. Upon Termination of the Service Agreement, data is deleted 30 days after notification is sent and inactive status is set. A 90 day window is designated to account for any backup data retention.
We keep daily full backups for 7 days, and weekly fully backups for a max of 4 weeks. Backups are encrypted with AES256 encryption.
All logs will be available for 30 Days in our log management tool, SumoLogic. Logs beyond 30 days will be archived in S3 Location for retention of one year. After the duration of one year, the logs would be automatically purged."
Data storage policy
The Customer is in full control over what data comes into Gainsight. Common data sources include customer, contract , telemetry, support tickets, survey and contact data. For minimum functionality we would need to pull accounts, contacts, opportunities, and leads objects data.
Encryption-in-transit: HTTPS (TLS 1.2)
Encryption-at-rest: AWS default - AES-256 bucket-level encryption applied for each file.
Encryption-at-rest: PGP encryption - RSA-4096 applied for each file.
The Gainsight CSM suite performs in memory processing of data within Heroku while data storage is handeled in AWS. Common data types will include NPI (Non-Public Information) and PII (Personally Identifiable Information).
Note - Gainsight is now currently HIPAA compliant, however, Gainsight does not require PHI. Gainsight does not accept PCI (Payment Card Information) or SPII (Sensitive Personally Identifiable Information)."
Data center location(s)
Germany
App/service has sub-processors
no
Certifications & compliance
Privacy Shield notice
GDPR commitment
Data deletion request procedure
User sends mail to privacy@gainsight.com for deletion or erasure request
Privacy team checks adequacy of identity.
Upon satisfying, the privacy team confirms receipt of email and gives a tentative date for closure.
Upon need for more information, the same is communicated.
The Privacy team works with internal teams on the nature of data, the systems involved and the timeline.
Upon deletion, the same is communicated to the user.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2020-10-15
Executive summary is available to potential customers upon request
no
Supports Single Sign On (SSO) with the following providers
Okta, Salesforce
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@gainsight.com
Has a vulnerability disclosure program
no
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no