LaunchDarkly

United States

LaunchDarkly has in place reasonable security procedures in accordance with industry standards. LaunchDarkly will provide the LaunchDarkly Service in accordance with its standard security policy, disaster recovery plan, and resilience plan. LaunchDarkly will also undergo a penetration test performed by a third-party at least twice a year. To the extent Customer Data comprises "personal data" within the meaning of applicable Data Protection Laws and Regulations, it is acknowledged that LaunchDarkly is acting on behalf of Customer as Data Processor. As Data Processor, LaunchDarkly shall: a) process Customer Data in accordance with this Agreement, Customer's instructions, and applicable Data Protection Laws and Regulations, b) take and maintain appropriate organizational, administrative, physical and technical safeguards for the protection of the security, confidentiality and integrity of Customer Data, c) set up and maintain security measures against unauthorized access to or unauthorized alteration, disclosure, destruction or loss of Customer Data, d) not access Customer's User accounts, including Customer Data, except as to respond to service or technical problems or otherwise at Customer's request, and e) take reasonable steps to ensure that personnel used by LaunchDarkly to provide the LaunchDarkly Service are under strict confidentiality provisions and are aware of and are suitably trained in any such technical, organizational and security measures. Full details at https://launchdarkly.com/policies

You have a right to access the personal information we hold about you. Whenever you use our site or LaunchDarkly Services, we strive to make sure that your Personal Information is correct. If that information is wrong, we give you tools and methods to update it quickly or delete it, unless that information is necessary for legal or business purposes. When updating your Personal Information, we may ask you to verify your identity before making changes. We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing new systems or fundamentally changing our existing practice), risk the privacy of others, or would be extremely impractical (e.g. requests concerning information on our backup systems). Because we protect information from accidental or malicious destruction, after data is removed from our servers, it can take some time for that data to be purged. To request removal of your Personal Information from our site or services, contact us at privacy@launchdarkly.com. LaunchDarkly cares deeply about the sanctity of your data and our privacy team will manage each request on a case by case basis. You may also leave at our toll free number at + 1(888) 870 - 4974. We totally understand your right to have us stop contacting you. We endeavor to give you the ability to control the way we contact you. You may use the the links at the bottom of each communication to opt-out of further communications. If you are a user of one of our member's services and need to correct, amend, or delete inaccurate data about you, please contact the member—in this case, they are the data controllers. We will comply with the wishes of our members should they direct us to take action about the modification/removal of collected data. Full details at https://launchdarkly.com/policies/privacy

We retain data as necessary to provide the services as described in this policy unless a longer retention is required by law. For personal data, we retain information about you until are no longer a customer, though some data is retained for the purposes of audit. Service data is retained for a period of no more than 30 days, save for data that is required as a part of audit control. The above principals of how we will manage the data, use the data, protect the data, and remove the data will apply for as long as we control the Personal data. Full details at https://launchdarkly.com/policies/privacy

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To request removal of your Personal Information from our site or services, contact us at privacy@launchdarkly.com. LaunchDarkly cares deeply about the sanctity of your data and our privacy team will manage each request on a case by case basis.

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Okta, OneLogin, Google Apps SSO, Azure Active Directory, Active Directory Federation Services (ADFS)

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security@launchdarkly.com

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