HappyFox is a cloud-based help desk software. With built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedules, ticket templates, smart rules, and beautiful real-time reporting. HappyFox is easy to set up and offers an intuitive interface.Proactively inform various channels in your Slack workplace on the progress of tickets in your Help desk! Leverage HappyFox's powerful automation suite to post custom Slack notifications catering to complex support scenarios.Note: A HappyFox subscription on a Fantastic plan or higher (trial or paid) is required to install this app.With HappyFox Slack app, you can:- Get ticket-related events (New Ticket, Agent Replies, etc.) instantly to a Slack channel of your choice. - Create, respond, and modify help desk tickets from within your Slack workspace. - Configure automation rules to post condition-based notifications about tickets in your workspace's Slack channels automatically. - Search external Knowledge Base articles using slash commands.Contact support at firstname.lastname@example.org
HappyFox Help Desk will be able to view:
HappyFox Help Desk will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
Data archiving and removal policy
Your Helpdesk account data is stored in our primary storage all the time and we don't archive it at any point. You can however raise data removal requests at email@example.com.
Data storage policy
Your Helpdesk account data is stored behind secure firewall and is encrypted at rest. Backups are taken daily and are retained for 30 days.
Data hosting details
All data is stored on Cloud servers hosted in AWS.
We receive all data deletion requests at firstname.lastname@example.org. Our support team will handle these requests primarily and are eventually escalated to the infrastructure team for data deletion. We use our own Helpdesk account to track and resolve these requests.
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack App Directory, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Supports Single Sign On (SSO) with the following providers
Okta, One Login, Google Apps
Supports Security Assertion Markup Language (SAML)