Spike
Spike brings incident response and on-call management directly into Slack.Create, manage, and resolve incidents without switching tools. Spike turns Slack into a real-time command center where teams can respond faster, stay aligned, and take action instantly.With built-in AI and a modern Slack-native experience, Spike helps teams move from alerts to resolution in seconds, not minutes.
What you get with Spike on Slack:Take action instantly
Acknowledge, resolve, escalate, add responders, mute alerts, and add notes—all from Slack. No context switching.AI-powered incident workflows
Ask Spike to create, update, or resolve incidents using natural language. It understands context from conversations and does the work for you.Create incidents from conversations
Mention @Spike.sh in any thread and turn discussions into structured incidents. AI fills in the details automatically.Live visibility with rich previews
See full incident details directly in Slack with link unfurling. Anyone in the channel can take action immediately.
Real-time transparency with emoji signalsStatus changes are reflected instantly with emoji updates, so everyone knows what's happening at a glance.On-call management inside Slack
Add overrides, manage schedules, and coordinate responders without leaving Slack.A note on AI
Spike's AI features run on a large language model. AI-generated responses, summaries, and actions may be inaccurate or incomplete. Review AI output before you act on it. Spike does not use your Slack data to train language models.Spike is built for modern engineering teams that want speed, clarity, and control—right where they already work.Support: support@spike.sh
What you get with Spike on Slack:Take action instantly
Acknowledge, resolve, escalate, add responders, mute alerts, and add notes—all from Slack. No context switching.AI-powered incident workflows
Ask Spike to create, update, or resolve incidents using natural language. It understands context from conversations and does the work for you.Create incidents from conversations
Mention @Spike.sh in any thread and turn discussions into structured incidents. AI fills in the details automatically.Live visibility with rich previews
See full incident details directly in Slack with link unfurling. Anyone in the channel can take action immediately.
Real-time transparency with emoji signalsStatus changes are reflected instantly with emoji updates, so everyone knows what's happening at a glance.On-call management inside Slack
Add overrides, manage schedules, and coordinate responders without leaving Slack.A note on AI
Spike's AI features run on a large language model. AI-generated responses, summaries, and actions may be inaccurate or incomplete. Review AI output before you act on it. Spike does not use your Slack data to train language models.Spike is built for modern engineering teams that want speed, clarity, and control—right where they already work.Support: support@spike.sh
Spike will be able to view:
Spike will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
FatSync Software Pvt Ltd
Company headquarters location
India
Terms of service
Privacy & data governance
Data retention policy
FatSync Software Private Limited will securely store your data on our servers. Upon requests, we will delete your data.
Data includes -
1. incidents
2. alerts
3. integrations
4. user Slack tokens
5. Slack message IDs
6. org Slack tokens
7. team id
8. profile picture and basic Slack user profile
Data archiving and removal policy
At FatSync Software Private Limited, we believe your data, your control. Deletion of data will be complied within 45 days of request. To request deletion, please contact support@spike.sh
Data that can be archived and removed includes -
1. incidents
2. alerts
3. integrations
4. user slack tokens
5. slack message IDs
6. org slack tokens
7. team id
8. profile picture and basic slack user profile
Data storage policy
FatSync Software Private Limited will securely store your data on our servers. All data is stored on encrypted disks with timely and rotating backups on our servers. We use AES-256 encryption at rest.
Data includes -
1. incidents
2. alerts
3. integrations
4. user Slack tokens
5. Slack message IDs
6. org Slack tokens
7. team id
8. profile picture and basic Slack user profile
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
ChatGPT by OpenAI
LLM retention settings
Spike does not retain response data after a request is completed. OpenAI may retain API request data per their own data retention policies. Spike does not use customer data to train or fine-tune any language model.
LLM data tenancy policy
Spike's AI features are powered by ChatGPT (OpenAI). Any data sent to the LLM is processed on OpenAI's infrastructure. Data is not shared across tenants. Each request is isolated and processed independently.
LLM data residency policy
Spike stores prompt data sent to the LLM to improve our services. Response data is not stored. Spike does not use customer data to train or fine-tune any language model. For details, see Spike's privacy policy at spike.sh/privacy.
Certifications & compliance
Data deletion request procedure
At FatSync Software Private Limited, we believe your data, your control. Deletion of data will be complied within 45 days of request. To request deletion, please contact support@spike.sh
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
BoxyHQ
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
support@spike.sh
Has a vulnerability disclosure program
no
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no