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/seamly create
command to create a new queue channel that you can then add agents and clients to.## Adding Agents to a QueueTo add a new support agent to a queue channel (which allows them to view and respond to incoming support requests), use the /seamly addagent
command within the queue channel.NOTE: This is the only way to add an agent to a queue channel. If you try to use the built in Slack /invite
command the action will be immediately reverted and you’ll receive a notification saying to use the Seamly command.## Adding Clients to a QueueThere are few ways to invite clients or client teams to join a queue channel.### Inviting a Slack Team/seamly kickagent
command.NOTE: This is the only way to remove an agent from a queue channel. If you try to use the built in Slack /kick
command the action will be immediately reverted and you’ll receive a notification saying to use the Seamly command.## Picking Up ConversationsWhen a support request comes in, it’ll be directed to the queue channel for that client. Agents that are part of that queue can click the ‘Pickup’ button at the bottom of the message, or the /seamly pickup
command to PickUp the first client in the queue of waiting clients.## Closing ConversationsAfter an agent has dealt with a support request within the private conversation with a client, they can close out the conversation by using the /seamly close
command within the client’s personal private channel.Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.