Data retention policy
StoryXpress only retains the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:
- the contents of closed accounts are deleted within 6 months of the date of closure.
- backups are kept for 12 months.
- information on legal transactions between Client and StoryXpress is retained for a period of 10 years.
Data archiving and removal policy
StoryXpress retains data until a customer deletes their account at which time the data is deleted from StoryXpress's systems. Upon customer deletion, StoryXpress deletes customer data from the system within 7 - 15 days.
Data storage policy
Customer Data is stored in the US in our hosting provider’s data centers to ensure availability. We have well-tested backup and restoration procedures, which allow recovery from a major disaster. Customer Data and our source code are automatically backed up nightly.
Data hosting company
Google Cloud Platform
App/service has sub-processors
yes
Guidelines for sub-processors