Data archiving and removal policy
Customer data is retained for as long as the account is in active status. Data enters an “expired” state when the account is voluntarily closed.
Expired account data will be retained for 365 days. After this period, the account and related data will be removed. Customers that wish to
voluntarily close their account should download their data manually or via the API prior to closing their account.
If a customer account is involuntarily suspended, then there is a 30 day grace period during which the account will be inaccessible but can be
reopened if the customer meets their payment obligations and resolves any terms of service violations.
If a customer wishes to manually backup their data in a suspended account, then they must ensure that their account is brought back to good
standing so that the user interface will be available for their use. After 30 days, the suspended account will be closed and the data will enter the
“expired” state. It will be permanently removed 30 days thereafter (except when required by law to retain).
Data center location(s)
United States
App/service has sub-processors
yes