Data retention policy
For Service users, we will retain PII for as long as your account is active or as needed to provide you access and use rights with respect to the Service (which may include a limited 90-day tail period to, for example, allow for an orderly wind-down). Generally speaking, “full resolution” electronic information transmitted or received by you in relation to your use of the Service (which may include PII) will be retained for a rolling 12-month look-back period, after which such information may be aggregated on the basis of a one-minute resolution for the duration of the service period and any tail period. In addition, we may retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
Data archiving and removal policy
Our customers may access, update or change personal information they have provided by logging into the Services or emailing us at email@example.com.
Subject to the terms of their agreements with us, Customers may deactivate their accounts by emailing us at firstname.lastname@example.org, but note that we may retain certain personal information as necessary to comply with our legal obligations or for legitimate business purposes, such as to resolve disputes or enforce our agreements. We may also retain cached or archived copies of personal information for a certain period of time.
If you are an individual with whom one of our customers interacts with respect to the Services (e.g., an employee of a customer), as noted above, you should direct any requests regarding access, modification or deletion of personal information to the applicable customer.
Data storage policy
Datadog is based in the United States. By accessing or using the Services or otherwise providing information to us, you understand that your information will be subject to processing, transfer and storage in and to the U.S. where you may not have the same rights and protections as you do under local law.
App/service has sub-processors
Guidelines for sub-processors