Freshdesk, by Freshworks, is a leading customer engagement platform that enables people to work together to delight customers at every touchpoint. With the Freshdesk for Slack you can:• Create and update tickets from Slack messages. You can also add private notes and even reply to customers, without having to switch tabs or open up Freshdesk.• Resolve issues faster by allowing ticket notifications from Freshdesk to be posted to relevant channels automatically, with real-time updates.• Deliver stellar customer support, by inviting other team members and non-Freshdesk agents in the organization to collaborate on tickets, right within Slack. Freshdesk also supports a Slack app on their marketplace, that allows you to push new and updated ticket notifications to a Slack channel through automation rules. To view the app, visit: https://www.freshworks.com/apps/freshdesk/slack_v2Freshworks is trusted by hundreds of thousands of businesses worldwide. Visit https://freshdesk.com to learn more.