Rootly
Rootly is the AI-native on-call and incident management platform carefully crafted for your entire organization to prevent and resolve incidents faster, without ever leaving Slack—trusted by thousands of companies like LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, Tripadvisor, Grammarly, Mistral AI, Okta, Glean, and many more.With Rootly, you can focus on the incident response, knowing your process is automated, consistent, and reliable.:jigsaw: Centralize knowledge and decisions to reduce your time to recovery—connect your stack using the tools you know and love, like Sentry, Linear, Jira, Backstage, Datadog, and hundreds more, all within Slack.:loudspeaker: Be confident the right people will be notified with simplified on-call schedules and escalation policies, including smart overrides, live call routing and more. You can even sync your schedules with Slack user groups.:busts_in_silhouette: Easily keep everyone aligned and up to date with auto generated, contextual summaries that include clear timelines and who’s working on what—just @Rootly to draft comms, assign tasks, generate summaries, and more.:stopwatch: Resolve incidents faster, with less effort and fewer people using automated root-cause analysis that’s complete with similar incidents, suggested fixes, and next steps.:bar_chart: Keep post-incident learning consistent and save hours—AI generated retrospectives complete with timelines and context, incl. follow up tasks and checklists—sent to tools you love like Confluence, Docs, and Notion.:racing_car: Identify patterns and drive continuous improvements—understand your incident trends; responder burnout, wellbeing, on-call readiness, and more from advanced reporting, metrics, and insights.*:woman-lifting-weights: Make Rootly and your process work for you—*automate your entire process with powerful, no-code workflows and custom fields.To get started for free, add the Rootly app to Slack, or get started at [rootly.com](http://rootly.com).Disclaimer: [Rootly AI](https://rootly.com/) uses Large Language Models (LLMs) that can have the potential to produce inaccurate information.
Permissions
Rootly will be able to view:
Rootly will be able to do:
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General
Developer
Rootly Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Generally, we retain Personal Data about you for as long as you have an open account with us, until you request deletion of your Personal Data (as described below), or as otherwise necessary to provide you with our Services. In some cases we may retain Personal Data for longer, if doing so is, for example, necessary to comply with our legal obligations, resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation. We may further retain information in an anonymous or aggregated form where that information would not identify you personally.
Data archiving and removal policy
You may request deletion of your personal data by sending a request to legal@rootly.com . Please note that your right to deletion will be subject to certain requirements and exceptions in accordance with privacy laws that provide for such right, such as the CCPA (see the “California Resident Rights” section below) or the GDPR (please see the European Data Subject Rights” section below).
Data storage policy
We seek to protect your Personal Data from unauthorized access, use and disclosure using appropriate physical, technical, organizational and administrative security measures based on the type of Personal Data and how we are processing that data. You should also help protect your data by appropriately selecting and protecting your password and/or other sign-on mechanism; limiting access to your computer or device and browser; and signing off after you have finished accessing your account. Although we work to protect the security of your account and other data that we hold in our records, please be aware that no method of transmitting data over the internet or storing data is completely secure.
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT-3.5-turbo model from OpenAI
LLM retention settings
OpenAI securely retains API inputs and outputs for up to 30 days to facilitate services and mitigate abuse, as specified in their [enterprise privacy policy](https://openai.com/enterprise-privacy/). Beyond this duration, data is expunged from the systems unless legal obligations necessitate retention.
LLM data tenancy policy
Data security is rigorously maintained with all data encrypted at rest using AES-256 and in transit via TLS 1.2 or above. Access is stringently controlled to safeguard data integrity.
LLM data residency policy
The model's data is hosted within the USA.
Certifications & compliance
SOC attestation
Data deletion request procedure
You can at anytime request deletion of your personal information at support@rootly.com. Request will be honored within 7 days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta, OneLogin, Google, Any SAML 2.0 identity providers
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
security@rootly.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no