Ariglad

Description Permissions Security & Compliance

Welcome to Ariglad, the first AI platform that revolutionizes knowledge base maintenance by seamlessly integrating with your support channels and release notes. Ariglad takes the hassle out of managing your knowledge base by automatically suggesting new articles, updating existing ones, detecting duplicates, and merging them, effectively putting your knowledge base maintenance on auto-pilot. Key Features:
- Seamless Integration: Connects effortlessly with your support channels and release notes to keep your knowledge base up-to-date.
- Smart Suggestions: AI-driven insights to recommend new articles based on your latest support interactions and updates.
- Automatic Updates: Continuously improves existing articles to ensure accuracy and relevance.
- Duplicate Detection: Identifies and merges duplicate content to maintain a clean and organized knowledge base.
- Efficiency Boost: Saves time and resources by automating tedious maintenance tasks, allowing your team to focus on what matters most.Transform your knowledge base management with Ariglad and experience the future of automated support documentation.How it works
Connect to channel
Connect Ariglad to a Slack channel in your workspace.Wait for suggestions
Ariglad will anonymize and analyze your product/service related messages and create suggestions to your public-facing knowledge base.Learn more and register Ariglad with your organization at ariglad.comLearn more about the Ariglad app:
https://ai.ariglad.com/about-slack-integrationAriglad operates using a powerful generative model. While these models are designed to provide intelligent responses, they may occasionally produce inaccuracies or unexpected outputs.

Permissions

Ariglad will be able to view:

Ariglad will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

Ariglad will retain personal data only for as long as necessary for the purposes outlined in our privacy policy. We will retain and use your personal data to comply with legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Ariglad also retains usage data for internal analysis or to create aggregate insights. Usage data is generally retained for a shorter period unless required to enhance security, improve functionality, or comply with legal obligations. For more details, please refer to our privacy policy: https://ariglad.com/privacy-policy. Ariglad utilizes AI-powered features within Slack, leveraging a combination of models from OpenAI and AWS Bedrock. These models process user inputs to generate responses but do not retain or use Slack data for training purposes. Ariglad does not train its AI models using customer data. User data processed by AI models is retained only as long as necessary to generate a response and is not stored beyond the active session unless required for functionality, security, or legal compliance. The AI operates within a controlled environment, adhering to strict data residency and compliance requirements based on regional regulations. Ariglad follows a multi-tenant framework for AI processing, ensuring that customer data remains appropriately isolated. Ariglad prioritizes security and privacy in all AI interactions. No Slack data is used to improve or refine the underlying AI models. All data handling and processing are governed by strict protection policies to ensure compliance with industry standards and regulatory requirements.

Data archiving and removal policy

Ariglad users have the right to ask the company to delete or remove their personal data when there is no good reason for the company to continue processing it. In the event of a data removal request, Ariglad responds with a plan of action within 30 days and delete the personally identifiable data without undue delay.

Data storage policy

The security of personal user data is important to Ariglad, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect personal data, we cannot guarantee its absolute security. Ariglad takes the following measures to ensure safeguard personal data: - Encryption of data both in transit and at rest (SSL Encryption) - Hourly backups of database records - Restricted access based on both IP and requesting domains - Regular updates to the services and tools used

Data center location(s)

Canada

Data hosting details

We host our app on AWS with security procedures in place (e.g. firewall, AWS security analysis ) and our database on Mongo Atlas. A data backup occurs hourly and is encrypted both in transit and at rest.

Data hosting company

AWS, Mongo Atlas

App/service has sub-processors

App/service uses large language models (LLM)

yes

LLM model(s) used

Anthropic and AWS models through AWS Bedrock and GPT-4 through OpenAI

LLM retention settings

We store metadata related to messages until a deletion request is made or the service is no longer required. Ariglad prioritizes data security and compliance with applicable regulations, ensuring user data is handled responsibly and transparently.

LLM data tenancy policy

Clients have the options of a single app with logical separation or single tenant. Please contact us for single tenant requests.

LLM data residency policy

Ariglad operates in both the United States and Canada. Your data is securely hosted on servers located in Canada. Additionally, we utilize API calls to access Large Language Models (LLMs) provided by OpenAI and AWS Bedrock, which are hosted in the US.

Certifications & compliance

Security