Foqal
Streamline Your Slack OperationsFoqal transforms your Slack workspace into a productivity powerhouse by streamlining workflows for your IT and HR help desks, customer support and tech operations. With conversational ticketing, workflow automation and reporting, you can centralize support operations within Slack to eliminate platform switching and improve the employee and customer experience. Foqal integrates with leading CRM systems and 3rd party applications so you can manage complex processes end-to-end in Slack. Experience Foqal today for enhanced efficiency, productivity, and satisfaction in your Slack service delivery.BenefitsIT Support - Reduce ticket volume with automations to boost productivity and enhance user satisfaction.
HR Help Desk - Streamline tasks by automating processes and connecting employees to key systems/forms for a better employee experience.
Customer Support - Automate support processes and provide real-time service that increases customer satisfaction.
Tech Operations - Automate provisioning, monitoring, and incident workflows for more resilient operation and productive developers.Service Operations for Slack ChannelsConversational Ticketing - Simplify request ticket creation with 7 easy methods. Requires minimal to no user training. Learn more here.
Channel Communications Management - Aggregate conversations from various channels, website and email into a unified queue or direct them to different teams. Utilize tags to effectively manage communications across dedicated channels.
Automation - Automate communications, deflection, processes, routing and tasks within channels. Handle approvals, software licensing, CSAT surveys, password resets, and much more —leveraging Foqal's extensive integration with third-party applications. See full list of integrations here.
CRM/Ticketing Integration - Ensure end-to-end service experiences by seamlessly integrating with popular CRM systems such as Intercom, HubSpot, Marketo, Salesforce and Zendesk. Provide exceptional customer support directly within Slack, enhancing collaboration and efficiency. See full list of integrations here.
HR Help Desk - Streamline tasks by automating processes and connecting employees to key systems/forms for a better employee experience.
Customer Support - Automate support processes and provide real-time service that increases customer satisfaction.
Tech Operations - Automate provisioning, monitoring, and incident workflows for more resilient operation and productive developers.Service Operations for Slack ChannelsConversational Ticketing - Simplify request ticket creation with 7 easy methods. Requires minimal to no user training. Learn more here.
Channel Communications Management - Aggregate conversations from various channels, website and email into a unified queue or direct them to different teams. Utilize tags to effectively manage communications across dedicated channels.
Automation - Automate communications, deflection, processes, routing and tasks within channels. Handle approvals, software licensing, CSAT surveys, password resets, and much more —leveraging Foqal's extensive integration with third-party applications. See full list of integrations here.
CRM/Ticketing Integration - Ensure end-to-end service experiences by seamlessly integrating with popular CRM systems such as Intercom, HubSpot, Marketo, Salesforce and Zendesk. Provide exceptional customer support directly within Slack, enhancing collaboration and efficiency. See full list of integrations here.
Permissions
Foqal will be able to view:
Foqal will be able to do:
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General
Developer
Foqal inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We retain your information (conversation history, user names, emails, etc) until
you close your account or request us to delete the data. Once requested, all data is deleted within 30 days from all live systems.
Data archiving and removal policy
Once an account has been closed, Customer Data is deleted within 30 days. Backup copies might retain offline for up to 5 years. If a backup is ever restored, all previously deleted data will once again be deleted before a restored set is active.
Data storage policy
All data is stored within the United States. Our DPA can be found here: https://drive.google.com/file/d/1Av7qQjC6KW4_orb0rrqh5R7h-WWgFnBQ/view?usp=sharing
Data center location(s)
United States
Data hosting details
All data is encrypted 100% of the time from when it leaves your fingertips into Slack. All data is encrypted in transit and at rest. We use top of the line security methods and policies to ensure your data is always safe. We can provide additional documentation and white-papers when necessary.
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
no
Certifications & compliance
SOC attestation
Privacy Shield notice
GDPR commitment
Data deletion request procedure
After closing your account, we will automatically delete all data within 30 days. If you would like us to do it sooner, please email us at data-requests@foqal.io
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2023-10-31
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Okta, Azure AD, OneLogin, Google, Slack
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
security@foqal.io
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
If authorized by the customer explicitly, Foqal allows customers to integrate with the following: https://foqal.io/integrations
Internally we use AWS, Stripe, Google Suite, etc (Full List: https://www.foqal.io/policies/subprocessor-addendum)
Uses token rotation
no