Data retention policy
We comply with the Spanish legal data retention policies which comply with the European GDPR policies. Data is retained for the lifetime of the user and is deleted after the user unsubscribes with the exception of the data required by law.
Data archiving and removal policy
Data is retained for the lifetime of the user and is deleted after the user unsubscribes or at their request with the exception of the data required by law.
Data storage policy
Data is encrypted at rest and in transit using known recommended standard. Legacy standards are explicitly blocked. Our application is fully logged. We operate access control based on role-based access control and principle of least privilege
Data center location(s)
Ireland
Data hosting details
Cloud hosted
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Anthropic Claude models, hosted via Amazon Bedrock in EU-only regions
LLM retention settings
Conversation data is retained for 30 days and then automatically deleted; it is never used to train or fine-tune any model. Full details: https://trustcenter.perk.com LLM data tenancy policy
The assistant runs on Amazon Bedrock, deployed entirely within Perk's own AWS account — conversation and prompt data is processed within that account boundary and is never shared, commingled with other customers' data, or used by AWS or the model provider
LLM data residency policy
All model inference is routed exclusively through AWS Bedrock's EU cross-region inference profiles, restricting processing to EU AWS regions; no prompt or conversation data leaves the EU under normal operation. Full details: https://trustcenter.perk.com