Assist AI
:brain: HappyFox Assist AI is an intelligent AI-powered self-service solution that helps your employees independently resolve their IT and HR queries. :eyes: It helps you reduce ticket volume, accelerate agent productivity, and improves employee engagement by encouraging a self-service culture.:zap: This also helps your IT and HR teams. They now have time to focus their efforts on high-value tasks that will eventually reduce your operational costs. :gear: Assist AI leverages AI to learn from your internal knowledge sources to directly respond to queries on Slack. :warning: As with any AI-powered solution that uses large language models, responses may occasionally contain inaccuracies or hallucinations. We recommend validating critical information with the respective teams.:hourglass_flowing_sand: Our Enterprise plan also offers additional conversational ticketing support. Employee queries are answered within the same Slack thread, eliminating context-switching and reducing wait time. :tada: We also make onboarding a fairly simple affair for you — so start supporting your employees via an intuitive and AI-powered self-service portal today!
Assist AI will be able to view:
Assist AI will be able to do:
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General
Developer
HappyFox Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Data is retained for as long as you hold an active account in Assist AI. After cancelation, you can place a request at support@happyfox.com to delete all your account data. Please check our Privacy policy for more details - https://www.happyfox.com/privacy-policy/ .
Data archiving and removal policy
Your Assist AI account data is stored in our primary storage all the time and we don't archive it at any point. You can however raise data removal requests at support@happyfox.com.
Data storage policy
Your Assist AI account data is stored behind secure firewall and is encrypted at rest. Backups are taken daily and are retained for 30 days.
Data center location(s)
United States
Data hosting details
All data is stored on Cloud servers hosted in AWS.
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Sonnet, Haiku, Cohere
LLM retention settings
Prompts, completions, and embeddings are retained in our systems for the duration of an active subscription or until deleted on request. We do not use customer data for model training.
LLM data tenancy policy
Our LLM layer operates on Amazon Bedrock within our private AWS account. Bedrock is a multi-tenant service with strict logical isolation—ensuring no cross-tenant access to prompts, completions, or logs.
LLM data residency policy
All real-time inference originates in US West (Oregon). To handle load spikes, requests may be routed to other U.S. Regions (Virginia or Ohio), but all traffic stays encrypted within the AWS U.S. Regions.
Certifications & compliance
SOC attestation
GDPR commitment
Data deletion request procedure
We receive all data deletion requests at support@happyfox.com. Our support team will handle these requests primarily and are eventually escalated to the infrastructure team for data deletion. We use our own Helpdesk account to track and resolve these requests.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta, One Login, Google Apps
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
support@happyfox.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no