Feedback Ingestion By Enterpret
Transform Your Slack Conversations Into Customer InsightsEnterpret's Slack Inbound Integration automatically analyzes conversations from your team channels to identify valuable customer feedback patterns and trends. Turn discussions about customers, support issues, and product feedback into structured insights that appear alongside your other feedback sources.Why Two Separate Slack Apps?Enterpret offers two distinct Slack applications to serve different customer needs:1. This App (Enterpret Feedback Ingestion): Analyzes your Slack conversations to extract customer insights and feedback themes
2. Enterpret Notifications: Sends reports and alerts to your Slack channels based on analysis from all your feedback sourcesWe maintain separate apps because many customers want to receive reports in Slack without sharing their internal conversation data. This separation allows you to choose the level of integration that fits your privacy requirements and use case.How This App Works in Slack:
1. Connect specific Slack channels where your team discusses customer feedback
2. Our AI analyzes conversations to identify customer pain points, feature requests, and sentiment
3. Insights are processed and appear in your Enterpret dashboard within 24 hours
4. For private channels, manually invite the Enterpret app to each channel you want to analyzeWhat Gets Analyzed:
1. Customer support discussions and escalations
2. Product feedback mentioned in team conversations
3. Sales team insights about customer needs
4. Feature requests and improvement suggestionsData Security:
1. Only analyzes channels you explicitly authorize
2. Respects workspace administrator controls
3. Does not export or backup your Slack message history
4. Multi-tenant architecture with data isolation per customerAI Processing Disclaimer:
This app uses AI technology to analyze your Slack conversations. While designed to provide valuable insights, AI may occasionally generate inaccurate summaries, categorizations, or interpretations. Always review AI-generated content before making business decisions.Integration Requirements:
1. Active Enterpret subscription required
2. Slack workspace administrator permissions needed for setup
3. Installation completed through your Enterpret dashboardPricing:
This integration is included with your Enterpret subscription. Contact our sales team for pricing information: https://www.enterpret.com/enterpret-in-actionSupport:
For technical assistance, contact support@enterpret.com with "Slack Integration" in the subject line. We respond within 24 hours.
2. Enterpret Notifications: Sends reports and alerts to your Slack channels based on analysis from all your feedback sourcesWe maintain separate apps because many customers want to receive reports in Slack without sharing their internal conversation data. This separation allows you to choose the level of integration that fits your privacy requirements and use case.How This App Works in Slack:
1. Connect specific Slack channels where your team discusses customer feedback
2. Our AI analyzes conversations to identify customer pain points, feature requests, and sentiment
3. Insights are processed and appear in your Enterpret dashboard within 24 hours
4. For private channels, manually invite the Enterpret app to each channel you want to analyzeWhat Gets Analyzed:
1. Customer support discussions and escalations
2. Product feedback mentioned in team conversations
3. Sales team insights about customer needs
4. Feature requests and improvement suggestionsData Security:
1. Only analyzes channels you explicitly authorize
2. Respects workspace administrator controls
3. Does not export or backup your Slack message history
4. Multi-tenant architecture with data isolation per customerAI Processing Disclaimer:
This app uses AI technology to analyze your Slack conversations. While designed to provide valuable insights, AI may occasionally generate inaccurate summaries, categorizations, or interpretations. Always review AI-generated content before making business decisions.Integration Requirements:
1. Active Enterpret subscription required
2. Slack workspace administrator permissions needed for setup
3. Installation completed through your Enterpret dashboardPricing:
This integration is included with your Enterpret subscription. Contact our sales team for pricing information: https://www.enterpret.com/enterpret-in-actionSupport:
For technical assistance, contact support@enterpret.com with "Slack Integration" in the subject line. We respond within 24 hours.
Feedback Ingestion By Enterpret will be able to view:
Feedback Ingestion By Enterpret will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Enterpret
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Data Retention Policy
Enterpret is a SaaS platform that enables customers to analyze feedback collected from multiple channels, including Slack. Enterpret provides customers with full control over how their data is stored, retained, and deleted on the platform.
Key Principles:
Customer Control: Customers have complete control over their data retention settings and can specify how long feedback or messages imported from Slack or other channels are stored on Enterpret’s systems.
Data Deletion: Upon customer request, or according to the retention policy set by the customer, all Slack data can be permanently deleted from Enterpret’s systems.
No Unauthorized Use: Customer data, including any data ingested from Slack, is used solely to provide the requested analytics and insights. Enterpret does not use, share, or access customer content for any other purpose.
Security: Enterpret employs industry-standard security measures to safeguard customer data and prevent unauthorized access, use, or disclosure.
Compliance: Enterpret’s data management practices are compliant with applicable data protection and privacy laws, and are designed to meet the requirements for integrating with Slack.
Transparency: Customers are regularly notified about their data storage and retention settings, and can audit or modify these settings via their Enterpret account.
Summary:
Enterpret allows customers to define and manage their own data retention policies for content sourced from Slack. We will promptly delete Slack-sourced data upon customer request or upon app uninstallation. No data is used beyond providing agreed-upon services.
Let me know if you need this tailored further or placed in a specific format (like Privacy Policy or Security Statement).
Data archiving and removal policy
At Enterpret, we recognize the importance of providing our clients with full control over their data. Our platform is designed to accommodate varied data retention, archival, and deletion needs, ensuring that client data is managed securely and according to their specifications.
1. Customer-Initiated Data Removal Requests
Clients may request data removal at any time. Such requests can be submitted by contacting Enterpret via email or by reaching out directly to their assigned Customer Success Manager (CSM). Upon receiving a legitimate request, our team will promptly initiate the data deletion process, which includes:
Permanent removal of the specified data from all active databases and storage systems within the agreed-upon timeframe.
Deletion of any associated analytical artifacts or derivatives generated by Enterpret.
2. Automated Data Controls — Blockers & Scrubbers
To further protect client interests and prevent the storage of unwanted or sensitive information, Enterpret supports the following customizable controls:
Ingestion Blockers: Clients may instruct Enterpret to block ingestion of data matching specific criteria (e.g., data containing certain keywords, user IDs, or metadata) to ensure such data is never stored on our platform.
PII Scrubbers: Clients can request the deployment of custom PII (Personally Identifiable Information) scrubbers, which automatically detect and redact sensitive data during the ingestion process, in compliance with privacy and data protection standards.
3. Compliance and Confirmation
After processing any data removal or applying blocking/scrubbing measures, Enterpret provides confirmation to the client to ensure transparency and documented compliance with the data management request.
4. Ongoing Collaboration
Enterpret regularly reviews each client’s requirements to adapt our data management controls to evolving retention and privacy needs. Clients have the option to modify their archival/removal policies at any time by communicating with us through their preferred support channel.
Summary:
Enterpret is committed to honoring all client data archival and removal requests, whether initiated by direct request through email or their CSM, or via automated controls such as ingestion blockers and PII scrubbers. We ensure that data is securely deleted, archiving and deletion processes are tailored to client specifications, and ongoing, unwanted data ingestion is effectively prevented.
Data storage policy
Enterpret is committed to ensuring the secure storage, segregation, and privacy of all client data entrusted to our platform.
1. Secure Storage on Trusted Infrastructure
All client data is stored securely on industry-leading Amazon Web Services (AWS) infrastructure, which adheres to globally recognized compliance frameworks and security standards.
2. PII Scrubbing and Unwanted Data Blocking
Enterpret employs automated processes to scrub all Personally Identifiable Information (PII) from data before it is stored, as per customer specifications and in compliance with applicable privacy laws.
Clients may define unwanted data categories or specific criteria; Enterpret applies ingestion blockers to prevent this data from ever being stored on the platform.
3. Data Isolation and Access Controls
Each client’s data is logically segregated to ensure that it remains completely isolated from all other organizations’ data on Enterpret.
Under no circumstances is data shared, accessible across tenants, or made available to any third party or organization without explicit customer authorization.
4. Ongoing Monitoring and Assurance
Enterpret regularly reviews and audits its data storage practices to ensure continued compliance with security policies and regulatory requirements.
Any changes to storage practices or access permissions are transparently communicated to customers.
Summary:
Enterpret securely stores client data on AWS, automatically removes PII before storage, and blocks the ingestion of unwanted data as instructed by clients. Data is always isolated between organizations, and cross-tenant access is strictly prohibited.
Data center location(s)
United States
Data hosting details
Cloud-hosted on AWS, we use dynamoDB to store the records from the customers.
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
SOC attestation
GDPR commitment
Data deletion request procedure
Client's can submit their request for data deletion over our support email. Post an explicit confirmation from the client, we delete the data from our system. When an org is dropped or when the integration is this than we
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Okta
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
infosec@enterpret.com
Has a vulnerability disclosure program
no
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
N/A
Uses token rotation
no