Sturdy
Sturdy detects at-risk customers across your business by analyzing unstructured conversational content like emails, tickets, and chats to find the themes of conversations, imminent risks, and trending problems. Sturdy then immediately delivers this data to teams, tools, and apps so that they can quickly resolve issues and kick off workflows.This integration allows Sturdy to alert specific Slack channels when certain data points are detected. For example, a “refund request” may alert your “Refund” channel, and a “confused customer” could alert your “UI Team” channel. Sturdy can alert both private and public channels.Disclaimer: Summaries are generated by language models (LLM) and may occasionally contain inaccuracies. Please verify critical information independently. This app may generate inaccurate responses.Pricing: https://www.sturdy.ai/team-pricing
Permissions
Sturdy will be able to view:
Sturdy will be able to do:
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General
Developer
SturdyAI, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Sturdy customer data, including data gathered from the integration for Slack, is retained indefinitely or at the discretion of the customer while the customer maintains an active subscription. All customer data is removed within 90 days of subscription termination.
Data archiving and removal policy
Sturdy customer data, including data gathered from the integration for Slack, is retained indefinitely or at the discretion of the customer while the customer maintains an active subscription. All customer data is removed within 90 days of subscription termination.
Data storage policy
Sturdy customer data is stored per policy in limited access production accounts and encrypted-at-rest using industry-standard mechanisms.
Data center location(s)
United States
Data hosting details
Cloud-hosted
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
Azure ChatGPT
LLM retention settings
Data generated by Azure ChatGPT is retained in the tenant database under the same retention policies as all customer data.
LLM data tenancy policy
Data generated by Azure ChatGPT is stored in the single tenant database which stores all customer data. No Slack data is used to train an LLM.
LLM data residency policy
All Azure ChatGPT use is processed and stored in the United States.
Certifications & compliance
Data deletion request procedure
Customer data contained in Sturdy systems is controlled by the customer. Requests for deletion should be directed to the customer as the data controller. Customers that need to request data deletion should contact Sturdy support channels or their account manager.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
SAML 2.0
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
no
Contact for security issues
security@sturdyai.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Azure ChatGPT, Amazon AWS Services
Uses token rotation
no