Accelerate your customer experience program with GetFeedback’s CX agile platform. Customers can submit feedback wherever they are: web, email, chat, communities, SMS, and more. Turn feedback data into action faster and drive better customer experiences with GetFeedback and Slack.With the GetFeedback app for Slack, you can:• Close feedback loops by allowing your team to respond faster to real-time alerts when customers are facing issues.• Setup conditions and logic for feedback notifications, ensuring teams are only receiving notifications when feedback is valuable.• Map specific feedback surveys to multiple channels for team alignment and visibility. Not sure where to get started? :face_with_monocle: Get inspired with some examples :magic_wand::calling: Identify in-app/website bugs to engineering/product.
Example: feedback regarding a broken link is sent to the #product-team” channel.:no_entry: Technical issues to the support team.
Example: customer needs support in building a survey and #survey-support is notified.:speech_balloon: Customer sentiment feedback to the success team.
Example: feedback from East Coast accounts are sent to the #east-coast-csm channel. :money_with_wings: Send qualified leads to the sales team if a lead asks a question or gives feedback on the corporate website.
Example: prospect on the website gives a ‘thumbs up’ to pricing information and #sales-team is alerted.
Want to learn more about how to use GetFeedback for Slack? Visit our Help Center article.This app is only available to GetFeedback customers.