Grafana Cloud
Fix issues where your team works.Grafana Cloud gives engineers one place to understand what’s happening across their systems and resolve issues faster. Connect your metrics, logs, traces, alert management, and incident response capabilities in Grafana, then use Slack to stay aligned and act quickly
when things change.In Slack, you can:- Stop chasing clues across tools: Ask Grafana Assistant to explain patterns and pinpoint root causes — so you fix issues before they affect users or performance.- End alert chaos: Get clear, actionable alerts and manage the full response from one place — reducing noise and restoring focus.- Turn confusion into coordination: Auto-create channels, share dashboards instantly, and keep everyone aligned — shortening time to resolution and avoiding miscommunication.Disclaimer: Always review AI-generated insights before making operational decisions.
when things change.In Slack, you can:- Stop chasing clues across tools: Ask Grafana Assistant to explain patterns and pinpoint root causes — so you fix issues before they affect users or performance.- End alert chaos: Get clear, actionable alerts and manage the full response from one place — reducing noise and restoring focus.- Turn confusion into coordination: Auto-create channels, share dashboards instantly, and keep everyone aligned — shortening time to resolution and avoiding miscommunication.Disclaimer: Always review AI-generated insights before making operational decisions.
Permissions
Grafana Cloud will be able to view:
Grafana Cloud will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Raintank, Inc. dba Grafana Labs (“Grafana Labs”)
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We retain user data only for as long as necessary to provide the core functionality of the app. Upon request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Data archiving and removal policy
Based on the laws of some countries, you may have the right to request access to the personal information we collect from you, change that information, limit the use and disclosure of the personal information, or delete it in some circumstances. To request to review, update, or delete your personal information, you can contact us at privacy@grafana.com.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.
Data storage policy
The location of stored data varies based on the region of your Grafana Cloud services. Please see our documentation for a full list of supported regions: https://grafana.com/docs/grafana-cloud/security-and-account-management/regional-availability
Additionally, all data is secured and audited, as described in our data security policy: https://grafana.com/legal/data-security-policy/
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
LLM use is optional and enabled via the Grafana Assistant plugin. When enabled, we may use Anthropic Claude models (Sonnet/Haiku/Opus ) and OpenAI GPT models (gpt-5, gpt-5-mini, etc.).
LLM retention settings
All data resides in Grafana’s systems, isolated to the individual customer tenant.
LLM data tenancy policy
Grafana Cloud stores conversation data in your tenant so you can reopen chats, provide feedback, and manage history. Anthropic and Google (Vertex AI) process prompts with zero retention.
LLM data residency policy
All data resides in Grafana’s systems, isolated to the individual customer tenant.
Certifications & compliance
Data deletion request procedure
See grafana.com/privacy
Log into your account settings and update your user account. Contact us at privacy@grafana.com. We will respond to your request within 30 days. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements. In OnCall, customers can delete their data via api, or delete their stack from the admin menu, or delete the account completely.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Auth Proxy, Azure AD OAuth, Generic OAuth, GitHub OAuth, GitLab OAuth, Google OAuth, Grafana.com OAuth, Okta OAuth, SAML (Enterprise only), LDAP, JWT Proxy https://grafana.com/docs/grafana/latest/setup-grafana/configure-security/configure-authentication/
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@grafana.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no