ClearFeed
ClearFeed transforms Slack into a powerful AI-powered ticketing system for internal and external support. Support teams can manage, track, and resolve requests directly from Slack, without switching tabs or tools.
With ClearFeed, you can:
Request Tracking & Management: Convert Slack messages to trackable requests. Assign owners, set priorities, and update statuses directly from Slack.Triage channels: Automatically consolidate incoming requests across multiple Slack channels into a centralized triage view for efficient handling.AI Agents: Use AI Agents to auto-answer common queries or automate actions
Multi-channel support: Support customers across email, web chat, MS Teams, and customer portal - directly from Slack.
Integrations with support tools: Create and sync tickets bi-directionally with tools like Zendesk, Freshdesk, Jira, Clickup, and HubSpot.Set SLAs and reminders: Track SLA deadlines, get alerts on upcoming breaches, and automate escalations.Service metrics in Slack: Get reports on volume, response times, channels, and agents to measure and optimize support performance.Broadcast updates: Send product or policy updates to multiple Slack channels in one go.AI Transparency: ClearFeed uses large language models (LLMs) to assist with generating and autofilling content. AI-generated responses, summaries, titles, descriptions, and other outputs may be inaccurate. ClearFeed does not use Slack data to train models.
With ClearFeed, you can:
Request Tracking & Management: Convert Slack messages to trackable requests. Assign owners, set priorities, and update statuses directly from Slack.Triage channels: Automatically consolidate incoming requests across multiple Slack channels into a centralized triage view for efficient handling.AI Agents: Use AI Agents to auto-answer common queries or automate actions
Multi-channel support: Support customers across email, web chat, MS Teams, and customer portal - directly from Slack.
Integrations with support tools: Create and sync tickets bi-directionally with tools like Zendesk, Freshdesk, Jira, Clickup, and HubSpot.Set SLAs and reminders: Track SLA deadlines, get alerts on upcoming breaches, and automate escalations.Service metrics in Slack: Get reports on volume, response times, channels, and agents to measure and optimize support performance.Broadcast updates: Send product or policy updates to multiple Slack channels in one go.AI Transparency: ClearFeed uses large language models (LLMs) to assist with generating and autofilling content. AI-generated responses, summaries, titles, descriptions, and other outputs may be inaccurate. ClearFeed does not use Slack data to train models.
ClearFeed will be able to view:
ClearFeed will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
ClearFeed, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
ClearFeed will store data in accordance with the General Data Protection Regulation (GDPR). We retain data for no longer than is necessary for the purposes for which it was processed.
Data archiving and removal policy
ClearFeed will retain and remove data in accordance with the General Data Protection Regulation (GDPR). We store data for as long as is necessary, and will remove data on request within 30 days.
Data storage policy
ClearFeed will store data encrypted both in transit and at rest, in cloud servers provided by AWS.
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT, Sonnet 4.6, Opus 4.6
LLM retention settings
ClearFeed uses OpenAI and Anthropic APIs under commercial/API terms. Neither provider uses API data for model training. OpenAI retains API inputs/outputs for up to 30 days for abuse monitoring. Anthropic retains API inputs/outputs for up to 7 days.
LLM data tenancy policy
ClearFeed operates a multi-tenant architecture where each customer's data is logically isolated. LLM prompts are constructed per-tenant and include only that tenant's data. No cross-tenant data is shared in LLM contexts. We do not use shared fine-tuned mo
LLM data residency policy
Customer data is processed via OpenAI and Anthropic API endpoints hosted in the United States. ClearFeed does not control the specific data center locations of these providers but ensures data is transmitted over encrypted channels (TLS 1.2+).
Certifications & compliance
SOC attestation
GDPR commitment
Data deletion request procedure
Please submit the data deletion form available at https://clearfeed.trust.site/your-data
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2023-07-16
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google, Microsoft
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
security@clearfeed.ai
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Stripe for payment processing, Mixpanel & Hotjar for user analytics, AWS for hosting and Firebase for user authentication.
Uses token rotation
no