ClearFeed
:rocket: ClearFeed is an AI-powered Helpdesk & Ticketing platform for B2B Customer Support, IT, HR, and internal support teams who use Slack. It turns Slack into a ticketing system and support hub, bringing requests from Slack Channels, Direct Messages, MS Teams, Email, Live Chat, Telegram, Discord, and Customer Portal into a single triage and ticketing workflow. It uses AI Agents to auto-resolve common queries from Google Docs, Confluence, Notion and others. ClearFeed can manage tickets natively, or can be used to integrate with Zendesk, Jira, ClickUp, Intercom, Salesforce and other Ticketing systems.:gear: Core Features• Track Tickets & Issues in Slack: Convert any Slack message into a trackable request, assign owners, set priorities, update statuses, and manage the ticket lifecycle directly from Slack.
• Triage Tickets in Slack: Consolidate incoming requests from hundreds of Slack channels (plus Teams, Email, Telegram, Discord, and Web Chat) into a centralized triage view within Slack, giving support teams one place to track, assign, and resolve issues.
• Kanban Dashboards: View tickets in a browser dashboard with Kanban Boards, Custom Views, and powerful filtering.
• AI Support Agents: Auto-answer common questions, suggest responses from connected knowledge bases (Confluence, Notion, Google Docs, Web-Sites, Zendesk KB & more), auto-tag and categorize tickets, and trigger automated actions in tools like Okta, JumpCloud, and more.
• Ticketing Integrations: Create and bi-directionally sync tickets and tasks between Slack and Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Jira, Linear, ClickUp, Asana, and GitHub.
• Multi-channel support from Slack: Bring in and respond to requests from Web Chat, Support Portal, Email, MS Teams, Telegram, and Discord alongside Slack conversations.
• Forms & Custom Fields: Structured ticket-creation forms in Slack. Define forms in ClearFeed or import Forms from Zendesk, ClickUp, Linear, Intercom, and more.
• Manage SLAs & Reminders in Slack: Set business hours, SLA policies by ticket queue and get real-time alerts in Slack.
• Automations: Trigger actions on ticket updates. Combine automation actions in tools like Okta with AI categorization and Approval Workflows.
• Broadcasts in Slack: Send product or policy announcements to multiple Slack channels at once and track replies/reactions centrally.
• Route and Assign Tickets: Route tickets to the right queue and assignee using Forms-based routing and automations. Manage team workload with Round-Robin assignment & Rotations.:bar_chart: Analytics and API Capabilities• Service metrics & Reporting: Dashboards with request volume, first response time, closure time, SLA breaches, and performance trends — broken down by customer, issue type, and priority.
• Query insights and Knowledge Management: Identifies frequently asked & trending questions from Support conversations in Slack. Built in Knowledge-Base for hosting articles and automated suggestions to improve Documentation.
• APIs, webhooks & events: Programmatic ticket creation, webhook-triggered external actions, Insights API, Google Sheets integration for real-time data retrieval and custom reporting built on Slack activity.
• Claude, CoPilot, Codex Integration: Lookup, analyze and solve tickets from leading AI Agents using ClearFeed MCP Server.:warning: AI Transparency: ClearFeed uses large language models (LLMs) to assist with generating and autofilling content. AI-generated responses, summaries, titles, descriptions, and other outputs may be inaccurate. ClearFeed does not use Slack data to train models.
• Triage Tickets in Slack: Consolidate incoming requests from hundreds of Slack channels (plus Teams, Email, Telegram, Discord, and Web Chat) into a centralized triage view within Slack, giving support teams one place to track, assign, and resolve issues.
• Kanban Dashboards: View tickets in a browser dashboard with Kanban Boards, Custom Views, and powerful filtering.
• AI Support Agents: Auto-answer common questions, suggest responses from connected knowledge bases (Confluence, Notion, Google Docs, Web-Sites, Zendesk KB & more), auto-tag and categorize tickets, and trigger automated actions in tools like Okta, JumpCloud, and more.
• Ticketing Integrations: Create and bi-directionally sync tickets and tasks between Slack and Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, Jira, Linear, ClickUp, Asana, and GitHub.
• Multi-channel support from Slack: Bring in and respond to requests from Web Chat, Support Portal, Email, MS Teams, Telegram, and Discord alongside Slack conversations.
• Forms & Custom Fields: Structured ticket-creation forms in Slack. Define forms in ClearFeed or import Forms from Zendesk, ClickUp, Linear, Intercom, and more.
• Manage SLAs & Reminders in Slack: Set business hours, SLA policies by ticket queue and get real-time alerts in Slack.
• Automations: Trigger actions on ticket updates. Combine automation actions in tools like Okta with AI categorization and Approval Workflows.
• Broadcasts in Slack: Send product or policy announcements to multiple Slack channels at once and track replies/reactions centrally.
• Route and Assign Tickets: Route tickets to the right queue and assignee using Forms-based routing and automations. Manage team workload with Round-Robin assignment & Rotations.:bar_chart: Analytics and API Capabilities• Service metrics & Reporting: Dashboards with request volume, first response time, closure time, SLA breaches, and performance trends — broken down by customer, issue type, and priority.
• Query insights and Knowledge Management: Identifies frequently asked & trending questions from Support conversations in Slack. Built in Knowledge-Base for hosting articles and automated suggestions to improve Documentation.
• APIs, webhooks & events: Programmatic ticket creation, webhook-triggered external actions, Insights API, Google Sheets integration for real-time data retrieval and custom reporting built on Slack activity.
• Claude, CoPilot, Codex Integration: Lookup, analyze and solve tickets from leading AI Agents using ClearFeed MCP Server.:warning: AI Transparency: ClearFeed uses large language models (LLMs) to assist with generating and autofilling content. AI-generated responses, summaries, titles, descriptions, and other outputs may be inaccurate. ClearFeed does not use Slack data to train models.
ClearFeed will be able to view:
ClearFeed will be able to do:
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General
Developer
ClearFeed, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
ClearFeed will store data in accordance with the General Data Protection Regulation (GDPR). We retain data for no longer than is necessary for the purposes for which it was processed.
Data archiving and removal policy
ClearFeed will retain and remove data in accordance with the General Data Protection Regulation (GDPR). We store data for as long as is necessary, and will remove data on request within 30 days.
Data storage policy
ClearFeed will store data encrypted both in transit and at rest, in cloud servers provided by AWS.
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT, Sonnet 4.6, Opus 4.6
LLM retention settings
ClearFeed uses OpenAI and Anthropic APIs under commercial/API terms. Neither provider uses API data for model training. OpenAI retains API inputs/outputs for up to 30 days for abuse monitoring. Anthropic retains API inputs/outputs for up to 7 days.
LLM data tenancy policy
ClearFeed operates a multi-tenant architecture where each customer's data is logically isolated. LLM prompts are constructed per-tenant and include only that tenant's data. No cross-tenant data is shared in LLM contexts. We do not use shared fine-tuned mo
LLM data residency policy
Customer data is processed via OpenAI and Anthropic API endpoints hosted in the United States. ClearFeed does not control the specific data center locations of these providers but ensures data is transmitted over encrypted channels (TLS 1.2+).
Certifications & compliance
SOC attestation
GDPR commitment
Data deletion request procedure
Please submit the data deletion form available at https://clearfeed.trust.site/your-data
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2023-07-16
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google, Microsoft
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
security@clearfeed.ai
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Stripe for payment processing, Mixpanel & Hotjar for user analytics, AWS for hosting and Firebase for user authentication.
Uses token rotation
no