Staircase AI
Staircase AI app for Slack provides the following capabilities:
1. Monitor Slack channels for customer communication - Staircase analyzes these communications for sentiment, response time, and other metrics in order to calculate a health score and churn risk.
2. Configure Slack alerts for customer events - You can receive real-time alerts about important events in the customer's lifecycle with Staircase AI Slack notification.
3. Ask Staircase AI questions about your customers and get the responses directly to Slack.Disclaimer: Staircase AI uses generative AI (LLM). Insights and summaries may occasionally be incomplete or inaccurate. Always verify critical information before acting on it.
1. Monitor Slack channels for customer communication - Staircase analyzes these communications for sentiment, response time, and other metrics in order to calculate a health score and churn risk.
2. Configure Slack alerts for customer events - You can receive real-time alerts about important events in the customer's lifecycle with Staircase AI Slack notification.
3. Ask Staircase AI questions about your customers and get the responses directly to Slack.Disclaimer: Staircase AI uses generative AI (LLM). Insights and summaries may occasionally be incomplete or inaccurate. Always verify critical information before acting on it.
Permissions
Staircase AI will be able to view:
Staircase AI will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Staircase AI Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
TL;DR: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Data archiving and removal policy
Termination of your account. You can terminate your account at any time by sending us a request to privacy@staircase.ai. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we will retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.
Data storage policy
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the Website within a secure environment.
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Azure OpenAI
LLM retention settings
Azure OpenAI retains prompts and completions for 30 days for abuse monitoring purposes. This data is stored in Microsoft's Azure environment and is not accessible to other customers or OpenAI. The data is encrypted both in transit and at rest.
LLM data tenancy policy
Staircase AI operates in 2 separate data centers, in the US and EU.
Customers are assigned to one cluster at onboarding.
Data is never shared between the 2 data centers, with other customers or used by Microsoft/OpenAI to train foundation models.
LLM data residency policy
Staircase AI clusters store their data locally in the US or EU accordingly.
Azure OpenAI service is accessed in the same region, so data is never moved or replicated.
Certifications & compliance
SOC attestation
GDPR commitment
Data deletion request procedure
If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation or any processing that may be required to protect against illegal activities.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2022-08-30
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google login, Sign-in with Microsoft
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
security@staircase.ai
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Hubspot - CRM
Intercom - support
Heap analytics - product usage
Uses token rotation
no