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Jetdocs

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Description FeaturesPermissionsSecurity & Compliance
Jetdocs is your customer operations solution that empowers and streamlines work across the front, middle and back office. Our unified employee experience for internal requests, tickets, issues and approvals creates happier customers, solves problems faster and increases productivity across your organization. Trusted by scaling start-ups, Fortune 500 companies and leading non-profits. Hybrid work and cross-functional teams result in more silos and less accountability. The current process usually involves group mailboxes, messaging threads and scattered forms & docs across multiple locations. This results in "is it done yet?", "who is handling that request?" and limited tracking. With Jetdocs you can bridge this gap and create your own unified system in minutes with over 80 templates that come out-of-the-box.  With your own customizable portal, Jetdocs Bot, general queue and intelligent workflows (all no-code), you get the best of both worlds with Jetdocs powerful request & ticketing hub and Slack's company-wide communication. Design templates and workflows that fast-track requests dynamically, via queues or to internal Groups. This ensures your requests get to the right expert in your company, every time. Getting started:To access shortcuts from a channel/DM type /jetdocs in your Slack message field, or click the + plus icon next to the message field, search for Jetdocs and select the action you'd like to take from the list in the menu.1. Create templates & add to Catalog
Get your company catalog set up in minutes with over 80 templates out-of-the-box. Whether you’re in customer success, operations, engineering, IT, HR or finance you have full control over what templates are available to the rest of your organization. 2. Employee submits requests through your custom Catalog
To submit a request, employees can leverage easy Jetdocs shortcuts in Slack shortcuts to open their portal and select the relevant template workflow. Whether it’s a refund request, bug issue or equipment request employees have a central place to navigate to get their requests resolved. 3. Request is routed & resolved
Thanks to Jetdocs, these requests don’t end up in your company mailboxes or get lost in a thread. With the assistance of our bot, requests are routed to the appropriate person for approval or completion. Save hours with automatic triaging (also: activity logs and private comments!).Empower your organization with Jetdocs and get started today! Questions? Contact team@jetdocs.io

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General
Developer
Jetdocs Inc.
Company headquarters location
Canada
Terms of service
https://jetdocs.io/terms/
Privacy & data governance
Data retention policy
Jetdocs seeks to ensure that it retains only data necessary to effectively conduct its program activities and work in fulfilment of its mission. The need to retain data varies widely with the type of data and the purpose for which it was collected. Jetdocs strives to ensure that data is only retained for the period necessary to fulfil the purpose for which it was collected and is fully deleted when no longer required. This policy sets forth Jetdocs guidelines on data retention and is to be consistently applied throughout the organization. Scope This policy covers all data collected by Jetdocs and stored on Jetdocs owned or leased systems and media, regardless of location. It applies to both data collected and held electronically (including photographs, video and audio recordings) and data that is collected and held as hard copy or paper files. The need to retain certain information may be mandated by federal or local law, federal regulations and legitimate business purposes, as well as the EU General Data Protection Regulation (GDPR). Reasons for Data Retention Jetdocs retains only that data that is necessary to effectively conduct its program activities, fulfill its mission and comply with applicable laws and regulations. Reasons for data retention include: • Providing an ongoing service to the data subject (e.g. sending a newsletter, publication or ongoing program updates to an individual, ongoing training or participation in Jetdocs programs, processing of employee payroll and other benefits) • Compliance with applicable laws and regulations associated with financial and programmatic reporting by Jetdocs to its funding agencies and other donors • Compliance with applicable labor, tax and immigration laws • Other regulatory requirements • Security incident or other investigation • Intellectual property preservation • Litigation Data Duplication Jetdocs seeks to avoid duplication in data storage whenever possible, though there may be instances in which for programmatic or other business reasons it is necessary for data to be held in more than one place. This policy applies to all data in Jetdocs possession, including duplicate copies of data. Retention Requirements Jetdocs has set the following guidelines for retaining all personal data. Duration can exceed periods listed in the following list if reason for collection is still material. See data removal policy for more information regarding removal requests. • Website visitor data will be retained as long as necessary to provide the service requested/initiated through the Jetdocs website. • Contributor data will be retained for the year in which the individual has contributed and then for 3 years after the date of the last contribution. Financial information will not be retained longer than is necessary to process a single transaction. • Event participant data will be retained for the period of the event, including any follow up activities, such as the distribution of reports, plus a period of 3 years; • Personal data of subgrantees, subcontractors and vendors will be kept for the duration of the contract or agreement. • Employee data will be held for the duration of employment and then 3 years after the last day of employment. • Data associated with employee wages, leave and pension shall be held for the period of employment plus 6 years. • Recruitment data, including interview notes of unsuccessful applicants, will be held for 3 years after the closing of the position recruitment process. • Consultant (both paid and pro bono) data will be held for the duration of the consulting contract plus 3 years the end of the consultancy. • Data associated with tax payments (including payroll, corporate and VAT) will be held for 6 years. • Operational data related to program proposals, reporting and program management will be held for the period required by the Jetdocs donor.
Data archiving and removal policy
If Jetdocs has stored an individuals data as stated in our retention policy, and a user has asked for their data to be deleted, Jetdocs has the obligation (under GDPR) to do so. We may store data for longer durations if it has undergone an appropriate process of anonymization.
Data storage policy
• Information should be stored throughout its existence in an environment suited to its format and security classification, to ensure its preservation from physical harm or degradation and its security from loss or unauthorized access. • Information should be stored in systems and according to classifications, frameworks and procedures that enable it to be readily identified and retrieved throughout its existence. • Information held in digital formats should be managed and stored in such a way as to ensure usability and accessibility through time. This may involve migration of information between environments and systems, conversion to current software versions, or conversion from obsolete to current formats. • Where information is stored on a mobile device (e.g. PDA, USB drive, laptop), special care must be taken to ensure that the device is physically protected from theft, loss, or damage, particularly if it is transferred or used away from Jetdocs offices. • Where sensitive data is transferred to the client, a sub-processor or a third party instructed by the client, it shall be encrypted with a unique password communicated to the recipient separately and compliant with the requirements under Article 32 of the General Data Protection Regulations (GDPR). This will include the use of encrypted email, where the email includes any such data.
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
AWS
App/service has sub-processors
no
Certifications & compliance
Data deletion request procedure
When someone requests Jetdocs to delete personal or company data, we have internal process in place to hard delete their personal data, and obfuscate any remaining references in associated objects. 3rd parties we send data to are also GDPR compliant.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Slack, Microsoft
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
admin@jetdocs.io
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
Segment.io, Zapier, Mixpanel
Uses token rotation
no
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