SuiteOp

Description Permissions Security & Compliance

Take your property management workflow to the next level with SuiteOp's robust integration for Slack. Our integration for Slack is designed to streamline your operations, improve team collaboration and enhance your guest communication. Here's what you can expect:1. Real-Time Notifications: Instantaneously receive updates on bookings, inquiries, and maintenance requests in your Slack channels. No more sifting through countless emails or disparate notifications - you'll be able to take prompt action and provide exceptional service right from your Slack workspace.2. Streamlined Team Communication: By keeping all your property management conversations organized in dedicated Slack channels, SuiteOp's integration helps facilitate seamless collaboration between team members. Whether it's addressing guest inquiries or coordinating with service providers, every piece of communication is kept in a centralized, accessible location.3. (Coming Soon) Efficient Task Management: With our integration for Slack, task management becomes a breeze. Create, assign, and track tasks within Slack itself, allowing you to hold team members accountable and ensure no task gets overlooked. It's an efficient way to stay on top of your property management duties.4. (Coming Soon) Enhanced Guest Communication: Deliver superior guest service by interacting with guests directly through Slack. You can address their queries, requests, or concerns in real-time, ensuring that their needs are promptly met. The integration with SuiteOp lets you elevate your guest experience by offering personalized and swift service.Experience an elevated level of convenience, productivity, and efficiency by integrating SuiteOp with your Slack workspace today.

Permissions

SuiteOp will be able to view:

SuiteOp will be able to do:

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General

Privacy & data governance

Data retention policy

We take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of Services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our Services, the impact on the Services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.

Data archiving and removal policy

All customers may review, update, correct or delete the Personal Information in their registration profile by contacting us at support@suiteop.com or editing the relevant part of their profile. If you would like us to cancel your Account, please contact us and we will attempt to accommodate your request if we do not have any legal obligation or a legitimate business reason to retain the information contained in your Account.

Data storage policy

Your personal information may be stored in the United States and processed in any country where we have facilities or in which we engage third-party service providers, notably in the United States. As a result, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your country. While such information is outside of your country, it is subject to the laws of the country in which it is located and may be subject to disclosure to the governments, courts or law enforcement, or regulatory agencies of such other country, pursuant to the laws of such country. However, our practices regarding your personal information will at all times continue to be governed by this Privacy Policy and, if applicable, we will comply with GDPR requirements to provide adequate protection for the transfer of personal information from the EU/EEA to another country, such as by using standard contractual clauses.

Data hosting details

Cloud hosted

Data hosting company

AWS

App/service has sub-processors

Certifications & compliance

Data deletion request procedure

We will take steps to ensure that your personal information is kept as accurate, complete, and up-to-date as reasonably necessary. We will not routinely update your personal information unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal information, when required. You may make a written request to review any personal information about you that we have collected, used, or disclosed, and we will provide you with any such personal information to the extent required by law. You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. Under the GDPR, you may be entitled to additional rights, including (i) the right to withdraw consent to processing where consent is the basis of processing; (ii) the right to object to unlawful data processing, under certain conditions; (iii) the right to the erasure of personal information about you, under certain conditions; (iv) the right to demand that we restrict processing of your personal information, under certain conditions, if you believe we have exceeded the legitimate basis for processing, the processing is no longer necessary, or believe your personal information is inaccurate; (v) the right to data portability of personal information concerning you that you provided us in a structured, commonly used, and machine-readable format, under certain conditions; (vi) the right to object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you, under certain conditions. If you want to learn more about your rights under the GDPR, you can visit the European Commission’s page on Data Protection at: https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en. You may also have the right to lodge a complaint with the data protection authority in your jurisdiction. We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose.

HIPAA compliant

While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.

Security