Data retention policy
We keep workspace data for as long as ShakaFlow is installed. When you uninstall it, we revoke its access right away and permanently delete the workspace's data 7 calendar days later. If you reinstall before then, the deletion is cancelled and your history is kept.
Server logs (IP address, user agent) are kept for up to 30 days. Error reports (Honeybadger) are kept for 30 days. Encrypted database backups expire on their own rotation schedule.
Full policy: https://shakaflow.com/privacy-policy#data-retention Data archiving and removal policy
Data is deleted automatically 7 calendar days after uninstall, unless you reinstall first. Once deleted, it cannot be restored. A workspace admin can also email support@shakaflow.com to have all data permanently deleted at any time. We complete this within 7 business days and confirm it in writing. We handle GDPR and CCPA requests within 30 days.
See https://shakaflow.com/privacy-policy#data-retention Data storage policy
PostgreSQL databases hosted on Control Plane. All OAuth tokens, API tokens, AI provider keys encrypted at rest via ActiveRecord Encryption. TLS 1.2+ in transit. MFA-protected admin access. §6.
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Anthropic (Claude) and OpenAI (GPT) models. Customers bring their own API key (BYOK), choose a default model, and can set a different model for each team.
LLM retention settings
Prompts are built on demand. We store assistant conversations, generated digests and findings, and remembered facts for history. All are deleted 7 days after uninstall or on request. Provider retention follows the customer's own provider account terms.
LLM data tenancy policy
Each organization is isolated: it uses its own encrypted Anthropic or OpenAI key and prompts only include its own data. Nothing is shared between them. We do not train models on customer data, and provider agreements forbid providers from doing so.
LLM data residency policy
Hosted on Control Plane (app and PostgreSQL). Prompts pass through ShakaFlow infrastructure to the customer's chosen provider (Anthropic or OpenAI), whose residency terms apply. Data may be processed in the US or EU, under SCCs where required.