Never leave a customer waiting in Slack Connect.Your customers message you in the channels you share with them. Someone should always answer. Follow Up Bot watches those Slack Connect channels and quietly alerts your team when a customer's message has gone unanswered past your response target. No tickets, no new inbox, no per-seat pricing. Your customers never see a thing.
It's automatic, easy and professional.How it works
:one: Pick the Slack Connect channels you share with customers. The ones the bot is in are detected for you.
:two: Set a response target, say 30 minutes, and optionally your business hours. Outside them the clock pauses.
:three: Choose where alerts go: an internal channel like #customer-alerts, and who to tag. The bot can tag individual people or a user group such as @support-oncall.
:four: When a customer waits too long, your team gets one alert. From there, you can View, Snooze or Dismiss the reminder. Still open later? The bot can also further escalate to another channel.What counts as answered
A reply in the thread, a message after it in the channel, or a reaction from anyone on your team. Bots and edits do not count, and neither does a customer's "thanks!".Also included: your own follow-ups
Ask a teammate a question with an @mention. If they have not replied within your timer, Follow Up Bot privately asks whether you want to follow up, and only posts a reminder if you say so. It's an impersonal, polite way to remind someone of something before it falls through the cracks.Pricing
One flat price per workspace. Unlimited teammates, unlimited channels, unlimited alerts. 7-day free trial.Privacy
Follow Up Bot only reads channels it has been invited to, and never stores message content.Questions? Type /followupbot in Slack, or write to hello@followupbot.io