Plain
Your customers already live in Slack. Plain helps your support team meet them there – without losing the structure, speed, or visibility that makes your support shine. Connect shared Slack channels to a dedicated support platform so nothing gets missed and you can scale with confidence, and track requests from all your other channels (like email, chat, Discord, and more) in one place.Slack is where great customer relationships are built. But as the number of customer channels you manage grows – threads pile up, collaboration slows, and visibility into how your team is performing breaks down. Plain turns Slack into a first-class support channel: track, assign, and resolve conversations directly in Slack, with clear ownership and insights into how your support team is performing. Set SLAs and monitor breaches in real time, and spot trends before they become an issue – improving the efficiency of your support team with confidence. Collaborate and escalate to dedicated teams in your org without switching tools and pulling engineers into every channel. Use AI to move even faster – suggested replies help your team respond in seconds, while our AI agent and Help Center handle the repetitive questions your team shouldn't have to.Start your 14-day free trial here:
https://www.plain.com/channels/slack/?utm_source=slack-marketplacePlease note: you can use AI with Plain to speed up your responses. AI can occasionally generate inaccurate responses, so please review responses and use your judgement when relying on AI-generated content. All AI features in Plain are opt-in, so your team can remain in full control of responses to your customers.
https://www.plain.com/channels/slack/?utm_source=slack-marketplacePlease note: you can use AI with Plain to speed up your responses. AI can occasionally generate inaccurate responses, so please review responses and use your judgement when relying on AI-generated content. All AI features in Plain are opt-in, so your team can remain in full control of responses to your customers.
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Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Plain
Company headquarters location
United Kingdom
Terms of service
Privacy & data governance
Data retention policy
We retain Customer Personal Data only for as long as is necessary to provide our services under the Agreement and in line with our legal obligations. Once data is no longer required for the agreed purpose, it is securely deleted or anonymized, unless a statutory requirement mandates longer retention. This approach ensures we do not keep personal data longer than necessary.
Data archiving and removal policy
At the end of processing, or upon termination of the Agreement, we will - at the Customer’s choice - either securely delete or return all Customer Personal Data, and remove all existing copies, unless applicable law requires continued storage. This process ensures data is not retained beyond the agreed period and is removed from our systems in a secure and compliant manner.
Data storage policy
Customer Personal Data is stored securely in compliance with applicable Data Protection Laws, using appropriate technical and organizational measures to prevent unauthorized access, alteration, or loss. All storage locations and any transfers comply with relevant regional and cross-border data transfer requirements, and where applicable, standard contractual clauses or equivalent safeguards are applied.
Data center location(s)
United Kingdom
Data hosting details
All data is hosted by AWS managed database services.
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI Models
LLM retention settings
Information sent to OpenAI is retained for up to 30 days for abuse monitoring and service improvement.
More information here:
https://platform.openai.com/docs/guides/your-data
LLM data tenancy policy
Our LLM feature operates within a secure environment where each workspace’s data is logically isolated from all others. All processing is performed using a private instance of OpenAI’s API, which does not use submitted data for training or mode
LLM data residency policy
All LLM processing is performed by OpenAI within its designated hosting regions, in accordance with OpenAI’s infrastructure and compliance standards. Customer data is not transferred outside of these hosting regions
Certifications & compliance
SOC attestation
GDPR commitment
Data deletion request procedure
Deletions within Slack will automatically be honored. For other deletion requests, please email support@plain.com.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2025-04-29
Executive summary is available to potential customers upon request
yes
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
support@plain.com
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
yes
Uses token rotation
no