Unthread
Unthread is an AI helpdesk built into Slack. Unthread automatically turns conversations into tickets that can be solved instantly with our AI or human agents using our conversational ticketing platform. We work with companies like Intuit, Lemonade, Automattic, and others automatically generate SOPs and instantly resolve up to 80% of tickets.Unthread AI is a powerful way to instantly solve issues. Using the Unthread AI Assistant, you can questions in the sidebar of your Slack view from any channel and generate answers based on your company's policies and documentation. Note that AI can sometimes generate inaccurate responses, so we provide tools to help you verify recommendations and answers before they go live!
Unthread will be able to view:
Unthread will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Get Turnout, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Get Turnout Inc retains data according to our terms of service, which can be modified by contractual agreements between customers and Unthread.
Data archiving and removal policy
Get Turnout Inc. will fully remove data upon request from tenants in accordance with GDPR, CCPA, and other data privacy regulatory policies.
Data storage policy
Get Turnout Inc. will store data in accordance with our terms at https://unthread.io/terms. Data is always encrypted in transit and at rest, and is retained until a deletion request is made. Deletion requests can be made by emailing security@unthread.io.
Data center location(s)
United States
Data hosting details
We host it in an encrypted cloud using Google Cloud Platform's CloudSQL product.
Data hosting company
GCP
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
ChatGPT
LLM retention settings
We use OpenAI's ZDR endpoints, which means inputs and outputs are not logged or retained for application state.
LLM data tenancy policy
OpenAI's uses a multi-tenant environment.
LLM data residency policy
OpenAI stores data in the US.
Certifications & compliance
SOC attestation
Data deletion request procedure
We respond to deletion requests within 30 days and fully delete any tenant data upon request. Deletion requests can be initiated by emailing security@unthread.io
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Any SAML or OIDC-based service (Okta, Azure AD, etc.)
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@unthread.io
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
We use Mixpanel to process analytics data, we use Stripe to process payments, and everything else is managed through our multi-tenant GCP instance.
Uses token rotation
no