Esevel Support
Esevel is a cloud-based help desk software for clients of Esevel IT Platform to receive real-time IT support.We have built in features for help desk ticketing, asset and task management. These features in your Slack workspace integrate seamlessly with your Esevel IT Platform. You can now issue help desk tickets and receive replies from Esevel IT support without leaving your Slack workspace. With the Esevel app for Slack, you can: - Get ticket-related events (new tickets, agent replies) instantly to a Slack channel of your choice
- Create and respond to help desk tickets from within your Slack workspace Contact support at support@esevel.com. If you are managing a distributed team in Asia Pacific, see how Esevel can help at https://esevel.com
- Create and respond to help desk tickets from within your Slack workspace Contact support at support@esevel.com. If you are managing a distributed team in Asia Pacific, see how Esevel can help at https://esevel.com
Permissions
Esevel Support will be able to view:
Esevel Support will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Esevel Pte Ltd
Company headquarters location
Singapore
Terms of service
Privacy & data governance
Data retention policy
Esevel seeks to ensure that it retains only data necessary to effectively conduct its program activities and work in fulfilment of its mission.
The need to retain data varies widely with the type of data and the purpose for which it was collected. Esevel strives to ensure that data is only retained for the period necessary to fulfil the purpose for which it was collected and is fully deleted when no longer required.
Data archiving and removal policy
When the retention period for the data expires, Esevel will actively destroy the data covered by this policy. If an individual believes that there exists a legitimate business reason why certain data should not be destroyed at the end of a retention period, he or she should identify this data to his/her supervisor and provide information as to why the data should not be destroyed
Data storage policy
Esevel's purpose for data storage is to ensure that all data and information – in electronic or hard-copy form – needed by in the performance of its work are stored in a secure repository when not in current use or when archived for future use, such that they are available when needed, are accessible and usable by Esevel staff, and are maintained in secure, protected environments until they are retrieved for use, archived or destroyed.
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
Request can be submitted by directly contacting Esevel support for data deletion. We remove any data retained for the customer after servicing the requests.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Google
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
hello@esevel.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no