NeetoDesk
NeetoDesk, is a helpdesk solution that simplifies customer support with customizable ticket fields, automation, intelligent routing, SLA management and also integrating with tools like Slack and GitHub.Integrating NeetoDesk with Slack enables real-time updates on ticket activities, facilitating seamless communication among support teams. You can receive notifications, collaborate on tickets, and stay informed without leaving your Slack workspace.
NeetoDesk will be able to view:
NeetoDesk will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Neeto LLC
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
For the most up to date policy information, please always refer to: https://neetodesk.com/legal/privacy-policy. We generally retain your information for as long as you have an account with us, or as long as necessary to otherwise to provide services to you. If you delete your account or your content, we’ll permanently delete your account or content within 180 days, unless we need to retain any information to comply with our legal obligations, resolve disputes, or enforce our agreements.
Data archiving and removal policy
For the most up to date policy information, please always refer to: https://neetodesk.com/legal/privacy-policy. Upon request, we can permanently erase user data but it will stay in our systems for the duration of our backups.
Data storage policy
For the most up-to-date policy information, please always refer to: https://neetodesk.com/legal/security-policy. NeetoDesk uses NeetoDeploy to run applications. By default, NeetoDeploy stores all data in USA.
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
You can exercise the request for data deletion using your Neeto account. For example, if you wish to delete your personal information from Neeto, you may permanently delete your account. You can also access and update your account information via your account settings page. If you are unable to exercise your rights through your Neeto account, please send an email to support@neeto.com.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Google, Apple
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
support@neetodesk.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
no
Uses token rotation
no