Data retention policy
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected and processed, including legal, accounting, and reporting obligations. Retention periods are determined using data sensitivity, risk, processing purpose, and legal/regulatory requirements.
Data archiving and removal policy
At the end of the applicable retention period, we securely delete or permanently anonymise personal data so it can no longer identify individuals.
Data storage policy
Omnea's solution is hosted on Amazon Web Services (AWS) in the London region (eu-west-2). Infrastructure and data storage for this deployment are located in this AWS region. Omnea uses managed data stores (including PostgreSQL on AWS Aurora) with automated backups and encryption at rest and in transit.
Data center location(s)
United Kingdom
Data hosting details
Cloud
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT4.1-mini, Anthropic Haiku 4.5
LLM retention settings
By default, AI model input/output content is not retained for model training by our managed model platform. Operational logs and observability telemetry are retained according to configured environment-specific retention policies.
LLM data tenancy policy
Customer prompts and outputs are not used to train AI models. Data is logically isolated by organisation and processed only to generate responses.
LLM data residency policy
AI processing is region-aware and runs within our configured AWS deployment regions, with contractual and policy controls applied for international transfers where required.