Pylon
Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.Note: Pylon uses AI technology, which may occasionally generate inaccurate or incomplete responses. Users should verify important information and use their judgment when relying on AI-generated content.
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Pylon will be able to do:
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General
Developer
Pylon Labs, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Pylon Labs Inc. shall retain data as long as the company has a need for its use, or to meet regulatory or contractual requirements. Once data is no longer needed, it shall be securely disposed of or archived. Data owners, in consultation with legal counsel, may determine retention periods for their data. Personally identifiable information PII shall be deleted or de-identified as soon as it no longer has a business use.
Data archiving and removal policy
Data is hard deleted from systems on contract end - backups have a month turnover which will then remove any leftover customer data.
Data storage policy
Pylon Labs Inc. shall ensure that all restricted and confidential data is securely deleted from company devices prior to, or at the time of, disposal. Confidential and Restricted hardcopy materials shall be shredded or otherwise disposed of using a secure method. Personally identifiable information PII shall be collected, used and retained only for as long as the company has a legitimate business purpose. PII shall be securely deleted and disposed of following contract termination in accordance with company policy, contractual commitments and all relevant laws and regulations. PII shall also be deleted in response to a verified request from a consumer or data subject, where the company does not have a legitimate business interest or other legal obligation to retain the data. Pylon users have the option to create a manual deletion request, which Pylon will complete within appropriately disclosed SLAs. Users will also have the option to determine whether to have specific messages redacted, or have entire conversations deleted.
Data center location(s)
United States, Germany
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI, Anthropic
LLM retention settings
We have Zero Data Retention agreements with both vendors
LLM data tenancy policy
We have Enterprise agreements and Zero Data Retention agreements with OpenAI and Anthropic. Data is isolated from their other customers.
LLM data residency policy
For our vendors OpenAI and Anthropic, data processing happens in the US.
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
GDPR commitment
Data deletion request procedure
Once a request is received, Pylon has 30 days to respond to the request; for requests that are received, Pylon will either respond accepting the request and finalizing deletion, or decline with full justification.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2025-11-26
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
SAML, OAuth
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
security@usepylon.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Uses token rotation
no