Data retention policy
Plane retains customer data only as long as necessary to provide core functionality, including Slack workspace integration, issue syncing, and notification delivery. We store only minimal metadata—such as message IDs, timestamps, and user associations—required to maintain these links. Plane is SOC 2 and ISO/IEC 27001:2022 compliant, and all data handling practices align with our internal retention and security policies. Users may disconnect integrations at any time to cease future data collection.
Data archiving and removal policy
Customers can remove the Slack integration or delete their Plane account at any time. Upon deletion, all associated integration data—including message mappings and user metadata—is securely and permanently erased. Data removal is handled both automatically and upon verified customer request. Our archival and removal procedures are aligned with SOC 2 and ISO/IEC 27001:2022 compliance standards.
Data storage policy
Customer data, including Slack-related metadata, is stored securely on Plane’s infrastructure hosted in AWS, with strict access control, encryption in transit and at rest, and regular security reviews. No message content is stored—only metadata required for integration features. Our storage practices follow industry best practices and meet both SOC 2 and ISO/IEC 27001:2022 requirements for data protection and governance.
App/service has sub-processors
no
App/service uses large language models (LLM)
no