Tiny Chat
Tiny Chat allows you to install a chatbox on your website and resolve your users' issues.You receive your users' messages directly on a Slack channel called #tiny-chat. To respond, all you need to do is write in the message thread - it's that simple!There is no limitation on the number of team members who can respond to the messages; everyone can participate :rocket:Tiny Chat requires a subscription to function. Visit the website tiny-chat.com to create an account and choose a subscription. We guarantee highly competitive prices!With the basic subscription, you can customize the appearance of your chatbox. It's very easy to apply your brand image to the chatbox, ensuring it blends seamlessly with your website.Tiny Chat is the most straightforward tool for resolving your users' issues.
Permissions
Tiny Chat will be able to view:
Tiny Chat will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Trisolaris Technologies
Company headquarters location
France
Terms of service
Privacy & data governance
Data retention policy
We retain data about the user, his team, and the metadata associated with messages sent through Tiny Chat, such as the sending time and the IP of the sender. We do not retain the content of messages, they pass through our servers but they are stored on the team's Slack workspace.
IP adresses of website visitors who used Tiny Chat to send a message are retained indefinitely. We are legally obliged by French law to record these IPs in the event of a legal request (for a minimum period of one year). However, we retain these IP addresses for a longer period because we need to aggregate them to protect our Client against botnets and frequent spam attacks. The Tiny Chat service could not meet the expectations of our users without the statistics on these collected IPs.
Other kind of data will be retained until the account is deleted.
Data archiving and removal policy
We offer the right of access, rectification, and erasure of data (respectively provided by articles 15, 16, and 17 of the GDPR); Right to data portability (article 20 of the GDPR); Right to determine the fate of data after death;
To exercise your rights, please send your request to Trisolaris Technologies at 6 rue d’Entraigues, Tours, 37000, or via email at data@tiny-chat.com.
You can also delete your team account by clicking on the "delete account" button on your account page, by clicking on this button your account and data will be deleted.
Data storage policy
Data is securely stored in Europe. The core infrastructure of Tiny Chat is hosted in Paris, France. Data is stored within our core infrastructure. We do not transfer data outside the EU. The core infrastructure is hosted at Scaleway.
Data center location(s)
France
Data hosting details
Our data is hosted on premise on our database based in Paris.
App/service has sub-processors
no
Certifications & compliance
GDPR commitment
Data deletion request procedure
When we receive a message (from our contact page, chatbox or email) asking for data deletion, we send an email to the user asking him to go to the tiny-chat.com website, go to his account and click on "delete my account". We add to the email that if this deletion process does not suit him we are ready to discuss with him on further actions to take.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
contact@tiny-chat.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
auth0 and stripe
Uses token rotation
no