BackEngine
BackEngine is the product for customer-obsessed teams. BackEngine analyzes all customer conversations across existing communication channels including calls, emails and more, to give you a complete view of the account and allow you to grow NRR. BackEngine listens to customer communications, gives you a 20,000 foot view across your accounts, and helps you identify what to act on. We surface customer insights including what's working, what needs attention, and what’s trending across your accounts so that you can spend your time wisely.BackEngine uses AI to analyze communications and generate insights. Generated summaries may occasionally contain inaccuracies and should be reviewed as part of your decision-making process.
BackEngine will be able to view:
BackEngine will be able to do:
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General
Developer
BackeEngine.ai
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
BackEngine retains customer data for as long as an account is active or in accordance with our agreements with customers, unless required by law to dispose of data earlier or retain it longer.
Data archiving and removal policy
BackEngine disposes of customer data within 30 days of a request by a current or former customer or in accordance with the customer's agreement with BackEngine. We may retain data necessary for legal obligations, dispute resolution, and enforcing agreements.
Data storage policy
All data is encrypted at rest and in transit. We generate a unique encryption key for each customer, and customers can revoke their encryption key at any time, rendering associated data unusable.
Data center location(s)
United States
Data hosting details
Our infrastructure is hosted in North American AWS data centers.
Data hosting company
AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
We use enterprise-tier models from OpenAI and Anthropic.
LLM retention settings
All data processed by LLMs follows our standard data retention policies.
LLM data tenancy policy
Customer data processed using our AI features will not be used to train machine learning models, except as expressly described in the OpenAI and Anthropic terms and conditions.
LLM data residency policy
We currently process all data in the United States.
Certifications & compliance
SOC attestation
Data deletion request procedure
Upon customer request, we remove data from databases and other file stores in accordance with agreed-upon customer requirements. Only a limited number of BackEngine employees have access to delete customer data.
Users can request deletion of their data by emailing privacy@backengine.ai.
HIPAA compliant
yes
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2025-05-09
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
We support Single Sign-On (SSO) via OAuth2-compliant identity providers.
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
security@backengine.ai
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Uses token rotation
yes