Data retention policy
User Account. We will retain the information submitted for user accounts as long as they are an active User of Skej. We will also retain contact information if they choose to continue receiving marketing or other communications from us.
Legal Obligations. We will keep Personal Information as long as it is necessary to comply with any laws, court orders, and the like.
Anonymous Information: We may retain anonymous information as long as it’s legally allowed so that we can continue improving the Site and its Services.
Data archiving and removal policy
Users have the right to permanently delete their account and all stored Personal Information by following the instructions on their user account web dashboard (subject to certain exceptions as required by law).
Data storage policy
We store user data securely using industry-standard cloud infrastructure. Our data storage practices include:
Cloud Storage Providers: We store data on secure cloud platforms, including Amazon Web Services (AWS) and MongoDB Atlas, which comply with industry security and privacy standards (e.g., SOC 2, ISO 27001, GDPR, and CCPA).
Encryption: All data is encrypted at rest and in transit using AES-256 and TLS protocols.
Access Controls: We implement strict access control measures to ensure only authorized personnel can access sensitive data.
Data center location(s)
United States
Data hosting details
All data is cloud hosted on remote servers
Data hosting company
AWS, Redis, Mongo DB
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
ChatGPT Model 4o, Anthropic Claude 3.5 Sonnet-Latest
LLM retention settings
Both Anthropic and OpenAI may securely retain API inputs and outputs for up to 30 days to provide the services and to identify abuse. After 30 days, API inputs and outputs are removed from our systems, unless we are legally required to retain them.
LLM data tenancy policy
OpenAI and Anthropic do not train its models using customer or end-user data submitted through the API. This ensures that sensitive business information remains confidential.
LLM data residency policy
Content is stored on OpenAI and Anthropic systems and the trusted service providers’ systems in the US and around the world.