Enjo
Enjo is the support automation platform to create AI Agents that train on your company data and instantly resolve customer support requests.Resolve support requests instantly with AI Agents trained on your company's knowledge, tickets, and apps, powered by an enterprise-grade AI platform tailored for support teams. Enjo turns your Slack workspace into a productivity hub, streamlining IT, HR, and support workflows. With conversational ticketing, automation, and deep integrations, manage support seamlessly without switching platforms. Elevate efficiency and employee experience with Enjo.Benefits of Enjo AI• IT Help Desk – Automate ticket resolution to reduce workload, boost productivity, and enhance user satisfaction.
• HR Help Desk – Simplify processes by automating tasks and connecting employees to key systems for a seamless experience.
• Customer Support – Deliver real-time, automated support to improve response times and increase customer satisfaction.
• Tech Operations – Streamline provisioning, monitoring, and incident management for a more efficient and resilient operation.Enjo FeaturesInformation Retrieval – Understands user intent, pulls relevant insights from multiple knowledge sources, and delivers human-like responses.
Automatic Classification – Accurately categorizes user requests, maps them to relevant helpdesk tickets, and submits forms automatically.
Knowledge Generation – Extracts reusable knowledge assets from customer interactions to enhance future support.
Agent Handover – Detects when human intervention is needed and seamlessly transfers conversations to the right agent.Trusted by Netflix, Spotify, and Snowflake & over 600+ enterprises to save 130+ hours per agent monthly. Our customers report 65% faster resolution times & an 80% reduction in agent burnout.
Explore more features - Agent Action, Commands,Approvals & more.Refer to Enjo documentationOur dedicated team actively updates and supports Enjo 24/7. Reach out to us anytime at hello@enjo.ai—we're here to help!Disclaimer:
Output generated by LLMs, and Enjo AI Agents by extension, can be incomplete, inaccurate, or misleading. Exercise your own judgment in making decisions that rely on outputs from LLMs. The use of the Enjo AI Agent is subject to our Privacy Policy and Terms & Conditions.
• HR Help Desk – Simplify processes by automating tasks and connecting employees to key systems for a seamless experience.
• Customer Support – Deliver real-time, automated support to improve response times and increase customer satisfaction.
• Tech Operations – Streamline provisioning, monitoring, and incident management for a more efficient and resilient operation.Enjo FeaturesInformation Retrieval – Understands user intent, pulls relevant insights from multiple knowledge sources, and delivers human-like responses.
Automatic Classification – Accurately categorizes user requests, maps them to relevant helpdesk tickets, and submits forms automatically.
Knowledge Generation – Extracts reusable knowledge assets from customer interactions to enhance future support.
Agent Handover – Detects when human intervention is needed and seamlessly transfers conversations to the right agent.Trusted by Netflix, Spotify, and Snowflake & over 600+ enterprises to save 130+ hours per agent monthly. Our customers report 65% faster resolution times & an 80% reduction in agent burnout.
Explore more features - Agent Action, Commands,Approvals & more.Refer to Enjo documentationOur dedicated team actively updates and supports Enjo 24/7. Reach out to us anytime at hello@enjo.ai—we're here to help!Disclaimer:
Output generated by LLMs, and Enjo AI Agents by extension, can be incomplete, inaccurate, or misleading. Exercise your own judgment in making decisions that rely on outputs from LLMs. The use of the Enjo AI Agent is subject to our Privacy Policy and Terms & Conditions.
Permissions
Enjo will be able to view:
Enjo will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Troopr Labs Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We generally discard information about you when it's no longer needed for the purposes for which we collect and use it, as described in the section above, and we're not legally required to keep it. At the end of a retention period, we will either delete or anonymize the Personal Information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. Customers can opt to request removal of their data at any time, or upon uninstallation of our app by making a request to mail to:security@troopr.io
Read more details about our retention policy here: https://www.enjo.ai/privacy
Data archiving and removal policy
Upon termination of Enjo account, we shall in no later that 30 calendar days delete all content permanently from active systems.
Data storage policy
Enjo's infrastructure is hosted exclusively by Amazon Web Services (AWS), and all data in transit and data at rest is encrypted using the most up-to-date protocols (specifically TLS V1.2 and AES-256).
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
Amazon AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Azure OpenAI GPT-4o and Google Gemini 2.0 Flash
LLM retention settings
Azure OpenAI retains data for 30 days by default (customizable). Gemini 2.0 Flash follows Google Cloud's data processing terms with configurable shorter retention periods.
LLM data tenancy policy
Azure OpenAI operates in Microsoft's Azure cloud environment with dedicated tenant isolation. Gemini 2.0 Flash operates within Google Cloud infrastructure with logical separation between customers.
LLM data residency policy
Azure OpenAI stores data in selected Azure regional data centers. Gemini 2.0 Flash stores data in Google Cloud data centers with region selection for data sovereignty compliance.
Certifications & compliance
Privacy Shield notice
GDPR commitment
Data deletion request procedure
To delete all your Customer Data stored by Enjo, please send an email to:security@troopr.io along with your request. We will delete your data within 30 days from the date of the request.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2023-09-01
Executive summary is available to potential customers upon request
yes
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
security@troopr.io
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
yes