Enjo
Enjo assists in the resolution of every employee request. Enjo does this by deeply embedding generative AI capabilities into your existing support workflow.Some of the AI skills of Enjo platform include:
Information Retrieval - Enjo understands user intent and retrieves relevant information from across all knowledge sources and crafts human-like responses.
Automatic classification - Enjo efficiently classifies user requests to relevant helpdesk tickets and automatically submits the forms.
Knowledge Generation - Enjo can extract one or more reusable knowledge assets from customer conversations.
Agent Handover - Enjo can efficiently recognize situations that require human intervention and handover to a relevant human agent.To get started with Enjo:
Sign up with Slack- Add the Enjo app for Slack and sign up for your own Enjo workspace
Create your Copilot- Use the default Copilot or build your own in Enjo dashboard
Add knowledge sources- Train Copilot with company information from any app or file
Link your ticketing system- Add request forms from your existing ticketing system
Connect your Slack channels- Connect Slack channels where you want to use Enjo Copilot
Start resolving instantly- Collect and resolve support requests instantly in SlackEnjo is free to try for unlimited users. No credit card required to start your trial.Enjo is built to meet the security and reliable performance requirements at large enterprise deployments. We further partner with external auditors annually for SOC-II and ISO compliance. Enjo is a product of Troopr Labs Inc that makes products trusted by some of the best run enterprises in the world including Netflix, Spotify, Starbucks, Snowflake and Wayfair.Enjo is actively updated and supported 24/7 by our enthusiastic team. Say hi to us at hello@troopr.io and we will be happy to help.You need to have an active Enjo account in order to use the app, this is an enterprise app and needs to be configured by your IT administrator.To get started, head over to www.enjo.ai Disclaimer: Enjo AI may generate inaccurate information, consider checking important information.
Information Retrieval - Enjo understands user intent and retrieves relevant information from across all knowledge sources and crafts human-like responses.
Automatic classification - Enjo efficiently classifies user requests to relevant helpdesk tickets and automatically submits the forms.
Knowledge Generation - Enjo can extract one or more reusable knowledge assets from customer conversations.
Agent Handover - Enjo can efficiently recognize situations that require human intervention and handover to a relevant human agent.To get started with Enjo:
Sign up with Slack- Add the Enjo app for Slack and sign up for your own Enjo workspace
Create your Copilot- Use the default Copilot or build your own in Enjo dashboard
Add knowledge sources- Train Copilot with company information from any app or file
Link your ticketing system- Add request forms from your existing ticketing system
Connect your Slack channels- Connect Slack channels where you want to use Enjo Copilot
Start resolving instantly- Collect and resolve support requests instantly in SlackEnjo is free to try for unlimited users. No credit card required to start your trial.Enjo is built to meet the security and reliable performance requirements at large enterprise deployments. We further partner with external auditors annually for SOC-II and ISO compliance. Enjo is a product of Troopr Labs Inc that makes products trusted by some of the best run enterprises in the world including Netflix, Spotify, Starbucks, Snowflake and Wayfair.Enjo is actively updated and supported 24/7 by our enthusiastic team. Say hi to us at hello@troopr.io and we will be happy to help.You need to have an active Enjo account in order to use the app, this is an enterprise app and needs to be configured by your IT administrator.To get started, head over to www.enjo.ai Disclaimer: Enjo AI may generate inaccurate information, consider checking important information.
Permissions
Enjo will be able to view:
Enjo will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Troopr Labs Inc
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
We generally discard information about you when it's no longer needed for the purposes for which we collect and use it, as described in the section above, and we're not legally required to keep it. At the end of a retention period, we will either delete or anonymize the Personal Information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible. Customers can opt to request removal of their data at any time, or upon uninstallation of our app by making a request to mail to:security@troopr.io Read more details about our retention policy here: https://www.enjo.ai/privacy
Data archiving and removal policy
Upon termination of Enjo account, we shall in no later that 30 calendar days delete all content permanently from active systems.
Data storage policy
Enjo's infrastructure is hosted exclusively by Amazon Web Services (AWS), and all data in transit and data at rest is encrypted using the most up-to-date protocols (specifically TLS V1.2 and AES-256).
Data center location(s)
United States
Data hosting details
Cloud Hosted
Data hosting company
Amazon AWS
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Azure Open AI GPT 3.5
LLM retention settings
Up to 30 days
LLM data tenancy policy
LLM model used by Enjo is deployed in "East US". Azure OpenAI ensures customer data isolation by logically separating data for each customer, processing it within specified regions, and allowing control over data storage and deletion.
LLM data residency policy
Azure OpenAI processes and stores data within the customer's specified region, adhering to strict data residency and privacy requirements.
Certifications & compliance
Privacy Shield notice
GDPR commitment
Data deletion request procedure
To delete all your Customer Data stored by Enjo, please send an email to:security@troopr.io along with your request. We will delete your data within 30 days from the date of the request.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2023-09-01
Executive summary is available to potential customers upon request
yes
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
security@troopr.io
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
yes
Bug bounty program URL
Requires third party authorization/connections
no
Uses token rotation
no