Tightknit
Tightknit is the platform built for teams who use Slack to power their customer communities. With Slack at the core of your community, you'll truly meet your members where they are.Business communities use the Tightknit integration to:
♦︎ Build gamification flows with journeys, milestones, badges, profile frames, and even LinkedIn certifications.
♦︎ Power end-to-end event promotion and management with registrations and reminders.
♦︎ Launch digital support forums that help members surface relevant content and get answers with AI-assisted search.
♦︎ Enhance engagement with polls, onboarding messages, and anonymous messages.Tightknit's AI features are powered by large language models. AI-generated content, including post titles and descriptions, AI answers, related-discussion suggestions, drafted community guidelines, and AI-assisted search, may be inaccurate or incomplete. Always review AI-generated content before relying on it, and treat AI answers as suggestions, not authoritative responses.
Pricing: Tightknit is a paid product with a free trial. See full pricing at https://tightknit.ai/pricing.Note: While Tightknit is sometimes used within employee workspaces, it's most often used in workspaces made up primarily of your customer base.
♦︎ Build gamification flows with journeys, milestones, badges, profile frames, and even LinkedIn certifications.
♦︎ Power end-to-end event promotion and management with registrations and reminders.
♦︎ Launch digital support forums that help members surface relevant content and get answers with AI-assisted search.
♦︎ Enhance engagement with polls, onboarding messages, and anonymous messages.Tightknit's AI features are powered by large language models. AI-generated content, including post titles and descriptions, AI answers, related-discussion suggestions, drafted community guidelines, and AI-assisted search, may be inaccurate or incomplete. Always review AI-generated content before relying on it, and treat AI answers as suggestions, not authoritative responses.
Pricing: Tightknit is a paid product with a free trial. See full pricing at https://tightknit.ai/pricing.Note: While Tightknit is sometimes used within employee workspaces, it's most often used in workspaces made up primarily of your customer base.
Tightknit will be able to view:
Tightknit will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Tightknit, Inc.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
Tightknit will retain Customer Data in accordance with applicable data protection laws and only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, regulatory, contractual, or operational requirements. Standard retention periods are defined per data category, and we periodically review stored data to ensure compliance with retention schedules.
Data archiving and removal policy
Tightknit will remove or anonymize Customer Data in accordance with our data retention schedules and applicable legal obligations. Deletion processes are verified and logged to maintain data lifecycle integrity.
Data storage policy
Tightknit will store Customer Data in accordance with industry best practices for data security and privacy, using encrypted storage systems hosted in geographically distributed data centers. We leverage AWS and Cloudflare, third-party cloud infrastructure providers who comply with relevant certifications (SOC 2, ISO 27001), and enforce strict access controls and regular audits to ensure data remains protected and available.
Data center location(s)
United States
Data hosting details
Our primary datastore is Supabase (PostgreSQL on AWS), hosted in the United States. Application workloads run on Vercel (web/frontend) and Cloudflare Workers (backend and edge services), communicating over authenticated, encrypted connections. For observability and analytics we use: Sentry for error monitoring and debugging; Plausible (EU-hosted) for privacy-friendly, customer-facing community-site analytics; and PostHog for internal product analytics. Data is encrypted in transit and at rest.
Data hosting company
Supabase (AWS), Cloudflare, Vercel
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI: gpt-4.1, gpt-4.1-mini, gpt-4.1-nano (chat) and text-embedding-3-large (embeddings). Cloudflare Workers AI: @cf/meta/llama-4-scout-17b-16e-instruct.
LLM retention settings
OpenAI does not retain API data by default. Logging and retention can be disabled or customized for enterprise users.
LLM data tenancy policy
OpenAI’s LLM runs in a secure multi-tenant environment. Dedicated single-tenant options are available via Azure OpenAI.
LLM data residency policy
Data is processed in the U.S. by default. Regional residency options are available through Azure OpenAI.
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
GDPR commitment
Data deletion request procedure
When someone requests to delete their data, we remove their PII from our system and anonymize any data that is functionally necessary for the system to continue to operate.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2026-06-24
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google, Slack, Microsoft
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
security@tightknit.ai
Has a vulnerability disclosure program
yes
Vulnerability disclosure program URL
Vulnerability disclosure program covers Slack app
yes
Has a bug bounty program
no
Requires third party authorization/connections
no
Third party services used by this app
The full list can be found at https://tightknit.ai/legal/subprocessors
Uses token rotation
no