BACCA.AI
AI SRE for software engineering oncalls, enabling businesses to focus on innovation over operations.Bacca is the world’s best AI-driven Site Reliability Engineering (SRE) that cuts incident resolution time in half and ensures you never fight alone during an incident. By contextualizing every incident, identifying root causes, streamlining processes, and unlocking actionable post-incident insights, we empower engineering teams to resolve issues faster and build more reliable systems.Highlight Features Including:
:rotating_light: Automatic Root Cause Investigation
:bulb: Mitigation Suggestion
:gear: Customizable Incident Workflow
:wrench: Action Assistant
:brain: Central Knowledge Hub
:envelope_with_arrow: Incident Communication
:memo: Postmortem Generation
:bellhop_bell: Alert Optimization RecommendationTo read more about bacca's full suite of capability, visit our website at: https://www.bacca.ai/Note: AI-generated insights may contain inaccuracies. Always review outputs before acting on them.
:rotating_light: Automatic Root Cause Investigation
:bulb: Mitigation Suggestion
:gear: Customizable Incident Workflow
:wrench: Action Assistant
:brain: Central Knowledge Hub
:envelope_with_arrow: Incident Communication
:memo: Postmortem Generation
:bellhop_bell: Alert Optimization RecommendationTo read more about bacca's full suite of capability, visit our website at: https://www.bacca.ai/Note: AI-generated insights may contain inaccuracies. Always review outputs before acting on them.
BACCA.AI will be able to view:
BACCA.AI will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
OAISIS, INC.
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
https://www.bacca.ai/legals/privacy-policy
Data Retention Policy
Retention While a Customer:
We retain personal data for the duration of your status as an active customer. This retention enables us to provide you with continuous and efficient service, fulfill contractual obligations, and maintain a comprehensive record of your interactions with our services for customer support and legal compliance.
Deletion After Cessation of Customer Status:
Once you cease to be a customer of BACCA.AI, we will initiate the process of deleting your personal data from our systems. Your personal data will be securely and irreversibly deleted within 30 days of the end of your customer status, except where we are required to retain specific information by law.
Legal and Regulatory Requirements:
Notwithstanding the above, we may retain some of your data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. In such cases, your personal data will be retained in a secure manner and only for as long as is strictly necessary for those purposes.
Data archiving and removal policy
https://www.bacca.ai/legals/privacy-policy
Deletion of Personal Data:
We understand that you may wish to have your personal data removed from our records. To request the deletion of your personal data, please send a detailed request to deletion-request@bacca.ai. Upon verifying your identity and the validity of your request, we will proceed with the deletion of your personal data from our systems. Please note that some data may be retained as necessary for our legitimate business purposes, such as fraud prevention, or as required by law. We are committed to processing such requests in a timely and efficient manner, in compliance with applicable legal requirements.
Data storage policy
https://www.bacca.ai/legals/privacy-policy
OAISIS INC. commits to storing Customer Data securely, using industry-standard encryption and security measures. Data will be stored in GDPR-compliant data centers, ensuring protection against unauthorized access, disclosure, alteration, or destruction. Regular audits and reviews will be conducted to maintain the integrity and security of the data.
Data center location(s)
United States
Data hosting details
Cloud hosted
Data hosting company
GCP
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI GPT, Google Gemini, Anthropic Claude
LLM retention settings
LLM prompts, outputs, and derived data are retained per tenant-defined settings and automatically deleted upon retention expiry or customer offboarding. Full details: https://doc.bacca.ai/llm-data-governance-policy
LLM data tenancy policy
BACCA.AI operates LLM features in a strict single-tenant architecture, ensuring each customer’s data and LLM execution are fully isolated and cannot be accessed by or influence other tenants. Full details: https://doc.bacca.ai/llm-data-governance-policy
LLM data residency policy
All LLM-related customer data is processed and stored exclusively within the United States in accordance with BACCA.AI’s approved regional controls. Full details: https://doc.bacca.ai/llm-data-governance-policy
Certifications & compliance
Data deletion request procedure
Deletion of Personal Data
We understand that you may wish to have your personal data removed from our records. To request the deletion of your personal data, please send a detailed request to deletion-request@bacca.ai. Upon verifying your identity and the validity of your request, we will proceed with the deletion of your personal data from our systems. Please note that some data may be retained as necessary for our legitimate business purposes, such as fraud prevention, or as required by law. We are committed to processing such requests in a timely and efficient manner, in compliance with applicable legal requirements.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Single Sign On (SSO) with the following providers
Slack
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
security@bacca.ai
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
OpenAI, Google Gemini, Anthropic Claude
Uses token rotation
no