Resolve AI

Description Features Permissions Security & Compliance

Resolve AI is your always-on AI SRE to help you resolve incidents and debug production, directly from Slack. Resolve AI autonomously investigates incidents like your engineers and is always on-call. With Resolve AI in Slack, you can debug production through simple conversations.How to get started:
• Go to https://app0.resolve.ai/integrations to set up your integrations.
• Add Resolve AI app to Slack, and to an incident or alerts channel.
• DM or mention @Resolve to ask questions about production.
• When alerts from your tools fire, Resolve AI investigates automatically and posts an initial working theory.
• Mention @Resolve in the alert thread to guide the investigation or get to root cause and fix.Want to learn more? Check out https://resolve.ai

Resolve AI will be able to view:

Resolve AI will be able to do:

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General

Privacy & data governance

Data retention policy

Resolve AI, Inc. will retain Customer Data in accordance with its Data Retention Policy. This involves retaining data while an account is active. Upon termination, data handling (deletion or return) is determined by contractual agreement with the customer or the customer's preference, with a 90-day retention period for returned data before final deletion from Resolve AI systems.

Data archiving and removal policy

Resolve AI, Inc. will remove or facilitate the removal of Customer Data in accordance with its Data Retention Policy and Data Protection Policy. This includes procedures for a full hard delete of customer data from its platforms upon contract termination or customer request, and secure purging or shredding of other data types upon reaching their defined retention lifespan.

Data storage policy

Resolve AI, Inc. will store Customer Data in accordance with its Data Protection Policy, Encryption Policy, and Information Security Policy. Customer data is primarily stored in AWS US-East 2, replicated across multiple availability zones for redundancy, and stored on encrypted volumes with encryption keys managed by a Key Management System (KMS).

App/service has sub-processors

yes

Guidelines for sub-processors

https://trust.resolve.ai

App/service uses large language models (LLM)

yes

LLM model(s) used

OpenAI, Google, AWS

LLM retention settings

Resolve AI retains Customer Data for OpenAI, Google & AWS LLMs per Data Retention Policy. LLM-generated insights are kept indefinitely by Resolve AI. Provider retention is short-term operational & non-training.

LLM data tenancy policy

Resolve AI ensures Customer Data processed by OpenAI, Google & AWS LLMs is logically separated. Data is not used to train foundational/multi-tenant models by providers or Resolve AI, nor accessible to other customers.

LLM data residency policy

Resolve AI processes Customer Data for OpenAI, Google & AWS LLMs mainly in AWS US-East 2. Third-party LLM processing locations are chosen consistent with our commitments & provider terms. Customers can inquire about data storage/transfer countries.

Certifications & compliance

Security