Brainfish
Boost your support efficiency with instant, AI-powered answers to customer questions right inside Slack.:white_check_mark: Instant answers – Mention @Brainfish with your question to get accurate, AI-generated responses in seconds.
:white_check_mark: Seamless collaboration – Invite Brainfish into channels with /invite @Brainfish to let it post answers directly in conversations.
:white_check_mark: Smarter workflows – Ask follow-up questions in threads without needing to mention Brainfish again.Speed up your team’s workflow, reduce time spent searching for answers, and keep customer conversations moving faster.:warning: Disclaimer: Brainfish Agent Assist uses AI to generate responses. While we strive for accuracy, answers may occasionally be incomplete, outdated, or incorrect. Always review responses before taking action.
:white_check_mark: Seamless collaboration – Invite Brainfish into channels with /invite @Brainfish to let it post answers directly in conversations.
:white_check_mark: Smarter workflows – Ask follow-up questions in threads without needing to mention Brainfish again.Speed up your team’s workflow, reduce time spent searching for answers, and keep customer conversations moving faster.:warning: Disclaimer: Brainfish Agent Assist uses AI to generate responses. While we strive for accuracy, answers may occasionally be incomplete, outdated, or incorrect. Always review responses before taking action.
Brainfish will be able to view:
Brainfish will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
Brainfish Pty Ltd
Company headquarters location
Australia
Terms of service
Privacy & data governance
Data retention policy
Brainfish retain's customer data for up to 30 days after a deletion request is received, at which point it is securely purged from all active and backup systems. Data not subject to deletion requests is retained only as long as necessary for the provision of services and legal/regulatory compliance, after which it is anonymized or securely deleted. A data process agreement can be provided upon request.
Data archiving and removal policy
Brainfish deletes customer data upon service termination, end of retention period, or customer request (unless required for legal/business needs). Secure deletion protocols are used, with confirmation reports available on request and all actions logged for compliance.
Data storage policy
All sensitive data is encrypted at rest using AES-256 encryption. This applies to databases, file storage, and backups. Keys are managed securely using AWS Key Management Service (KMS).
Data center location(s)
Australia, United States
Data hosting details
Cloud-hosted on AWS
Data hosting company
Amazon Web Services (AWS).
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Anthropic Claude, Gemini
LLM retention settings
Brainfish is configured for zero data retention. Prompts and outputs are not stored or used to train the Claude or Gemini model. All data is deleted immediately after processing.
LLM data tenancy policy
Brainfish's LLM operates in a multi-tenant environment on AWS Bedrock or Vertex AI, which ensures our data is logically isolated and kept secure from other tenants using strict access controls.
LLM data residency policy
All customer data is processed and stored within the customer-designated AWS or Google cloud region, ensuring compliance with data residency requirements.
Certifications & compliance
SOC attestation
ISO/IEC-27001 certification
ISO/IEC-27017 attestation
Privacy Shield notice
Data deletion request procedure
Upon account cancellation or data deletion request, we permanently remove Customer Data from our primary systems within 30 days and purge all related backups by 90 days.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Date of latest pen test
2025-04-08
Executive summary is available to potential customers upon request
yes
Supports Single Sign On (SSO) with the following providers
Google
Supports Security Assertion Markup Language (SAML)
yes
Has a dedicated security team
yes
Contact for security issues
compliance@brainfi.sh
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Uses token rotation
yes