Data retention policy
Village Labs must retain customer data for as long as an account is active or in accordance with the agreement(s) between Village Labs and the customer, unless Village Labs is required by law or regulation to dispose of data earlier or retain data longer.
Data archiving and removal policy
Village Labs must dispose of customer data within 30 days of a request by a current or former customer or in accordance with the Customer's agreement(s) with Village Labs. Village Labs may retain and use data necessary for the contract such as proof of contract in order to comply with its legal obligations, resolve disputes, and enforce agreements.
Data storage policy
Village Labs stores and disposes of sensitive data in a manner that reasonably safeguards the confidentiality of the data, protects against the unauthorized use or disclosure of the data, and renders the data secure or appropriately destroyed. Data entered into Village Labs applications must be validated where possible to ensure quality of information processed and to mitigate the impacts of web-based attacks on the systems.
Data center location(s)
United States
Data hosting details
Being host on the cloud.
Data hosting company
Google Cloud Platform
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
Claude (Anthropic) - Primary model, GPT-4 and GPT-3.5 (OpenAI), Gemini (Google) - Including Gemini Flash 2, o1 and o3-mini (OpenAI) - Latest models
LLM retention settings
Coworker's LLM interactions are stateless and ephemeral; customer data is not retained by external LLM providers.
LLM data tenancy policy
Coworker’s LLM operates strictly in a multi-tenant environment. Data isolation controls ensure customer data processed by LLMs is logically separated and explicitly prohibited from being shared among tenants.
LLM data residency policy
Coworker's LLM stores data in accordance with customer data residency requirements. Primary data processing occurs in Google Cloud Platform regions (US) based on customer location.