Data retention policy
Engauge AI will retain Customer Data in accordance with the retention settings configured by each customer. The default retention period is 7 days, and customers may extend this up to 90 days through application settings.
Data archiving and removal policy
Engauge AI will remove Customer Data in accordance with the retention policy set by the customer. Upon expiration of the retention period or upon termination of the customer account, Engauge AI will securely delete all data related to the customer, including associated metadata and generated content.
Data storage policy
Engauge AI will store Customer Data in accordance with industry best practices for security, including encryption of credentials and data in transit. Data is stored in secure, access-controlled environments.
Data center location(s)
United States
Data hosting details
Cloud-hosted.
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
OpenAI Models (e.g. GPT 4o, GPT-4o-mini), Claude (in evaluation)
LLM retention settings
Our LLM provider integrations do not retain prompt or completion data, as logging is disabled at the API level. Engauge AI stores structured logs of LLM inputs and outputs for debugging and audit purposes, retained for duration configured by customer.
LLM data tenancy policy
Engauge AI's LLM providers operate multi-tenant infrastructure for API-based access and isolate API requests between customers at the infrastructure level. Engauge AI disables API call logging, ensuring that no data is stored or used.
LLM data residency policy
The LLM provider is configured to not retain customer data, so no residency obligations apply. Engauge AI’s LLM integrations operate in a shared multi-tenant setup. Prompt and response data are logically isolated per tenant and access-controlled.