BuildBetter.ai & Slack Integration

BuildBetter.ai

Description Features Permissions Security & Compliance

Turn every customer conversation into searchable, actionable insight—with zero busy-work. :rocket:⸻What if every Slack message and customer call became directly actionable?BuildBetter uses AI to capture, analyze, and surface the exact signals B2B product teams need—right inside Slack.With BuildBetter for Slack, you can:
    1.    Send call intel to Slack: Post tailored summaries, key quotes, and action items to any channel.
    2.    Harvest Signals automatically: Add /bb connect to a customer channel—new threads are analyzed and logged as product Signals.
    3.    Save critical threads in one click: Use ••• on a thread to manually save a conversation to a Signal for deeper analysis.“I wouldn’t work for a company that doesn’t have BB at the center of their operations.”
— Tiger Smith, Head of Product⸻How it works in Slack :magic_wand:Slack action    What you’ll see
/bbconnect — OAuth prompt → choose channels & permissions.
Post-call toggle — A concise 3-sentence summary, transcript link, and next-steps card.
Invite bot to a channel — Daily/weekly digests of new Signals (bugs, feature requests, themes).
Settings → Slack filters    Granular rules (e.g., only calls tagged customer_issue → #cs-alerts).⸻Why 28,000+ teams trust BuildBetter
    •    Purpose-built for product ops — precise insights, not generic recaps.
    •    Unlimited seats, no hidden fees — keep every stakeholder aligned.
    •    Privacy by design — your data never trains third-party models. :shield:Product teams waste up to 75 % of their week on ops work; BuildBetter users cut that to <30 %—freeing them to focus on strategy and vision.“It wouldn’t be possible to do my job at this scale without your application.”
— John Strang, Product Operations⸻Install & get started[Add to Slack] → approve scopes → redirected to a Success page with next steps:
    1.    Run /bb connect in your channel of choice.
    2.    Select if you want to send call data or auto ingest customer or team threads from a channel (or both).
    3.    Configure filters in BuildBetter → Settings → Integrations → Slack.Enjoy the first Signal digest within 24 h—and reclaim your time.⸻Compliance & trust
    •    SOC 2 Type II, GDPR, HIPAA-ready
    •    Data encrypted in transit & at rest
    •    Large Language Model (LLM) generates responses that may occasionally be inaccurate; review before sharing.Privacy Policy: https://docs.buildbetter.ai/pages/Legal/privacy-policy
Trust Center: https://trust.buildbetter.aiPricing :dollar:Unlimited seats on every plan → https://buildbetter.ai/plans:star: Try BuildBetter FREE today at https://BuildBetter.ai

BuildBetter.ai will be able to view:

BuildBetter.ai will be able to do:

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General

Privacy & data governance

Data retention policy

In accordance with our data retention policy and privacy commitments, BuildBetter adheres to the following guidelines regarding Slack data: 1. Data Retention Period: We retain all Slack data, including messages, files, and channel information, for a period up to 30 days after a customer cancels their subscription with BuildBetter. 2. Data Deletion Requests: We also honor specific data deletion requests from our customers, which may occur before the standard 30-day period has elapsed. 3. Compliance: This policy ensures we maintain a balance between data availability for potential reactivation and respecting our customers' privacy and data rights. 4. Exceptions: Any exceptions to this policy are only made in accordance with legal requirements or explicit agreements with the customer. 5. Implementation: Our systems are configured to automatically initiate the data deletion process at the end of the 30-day period or upon receiving a verified deletion request. For any specific inquiries or requests related to data retention or deletion, please contact our Data Protection Officer or the Legal department. This policy underscores our commitment to data privacy and responsible information management practices.

Data archiving and removal policy

BuildBetter retains user data only as long as necessary to fulfill the purpose for which it was collected or as required by applicable laws. Upon service termination, all personal data is purged within 60 days unless retention is legally mandated. When data is deleted, it is done in a manner ensuring it cannot be recovered, such as encryption at rest and subsequent secure deletion. Any exceptions must be documented and meet specific legal or contractual requirements.

Data storage policy

BuildBetter uses secure data storage practices to protect user data. All personal information is encrypted at rest using industry-standard AES-256 encryption and is encrypted in transit with TLS 1.2 or higher. Data is stored within AWS’s secure data centers in the United States, which adhere to compliance standards, including SOC 2 Type II certification. No data is stored on portable devices or unsecured systems. Access to data is limited to authorized personnel and protected by multi-factor authentication.

Data center location(s)

United States

Data hosting details

Cloud hosted

Data hosting company

AWS

App/service has sub-processors

yes

Guidelines for sub-processors

https://trust.buildbetter.ai/subprocessors

App/service uses large language models (LLM)

yes

LLM model(s) used

OpenAI, Anthropic, Custom

LLM retention settings

Customer data is retained only as long as necessary to provide services, then deleted or anonymized per defined policies. Clients retain full data control, including deletion rights.

LLM data tenancy policy

Customer data is logically isolated per tenant with strict role-based access controls. No customer data is used to train LLMs unless explicitly authorized via separate agreement. SOC 2 Type II, HIPAA, and GDPR compliant.

LLM data residency policy

All data is processed and stored in compliance with regional residency requirements. Residency controls are enforced via cloud-region restrictions and third-party models are contractually bound to same constraints.

Certifications & compliance

Security