Handle

Description Features Permissions Security & Compliance

Handle allows you to design and talk to your own Handlers - AI assistants that communicate with your team and external stakeholders to organize things for you. Offload your back-and-forth communication admin to improve your productivity and deliver a better experience to others!Disclaimer: This app uses AI-enabled LLMs to generate responses and summaries. While we strive for accuracy, the output may sometimes be incorrect, incomplete, or misleading. Users should verify critical information independently before making decisions based on AI-generated content.

Permissions

Handle will be able to view:

Handle will be able to do:

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General

Privacy & data governance

Data retention policy

Customer data includes user profile information, conversations, messages sent and received through Handle, and interactions with Handlers (our branded AI assistants). Unless explicitly deleted by the user, this data is retained indefinitely. Handle’s retention policy ensures that data is preserved to maintain functionality and user experience while also complying with applicable data governance standards. Users have control over their data and can request deletion at any time, as outlined in our data archival/removal policy.

Data archiving and removal policy

Users can permanently remove their data by submitting a request through our contact form https://www.handle.work/contact. Upon receipt of such a request, data will be securely deleted from our systems within 60 days, including backups. While we aim for immediate deletion, this period accounts for technical buffer time to ensure all copies are fully purged. However, some log data may be retained for a limited period to maintain system integrity and compliance with legal and security requirements. To enhance privacy, we restrict logging to minimal levels, focusing only on essential operational data.

Data storage policy

All customer data is securely stored and encrypted both at rest and during transit using SSL protocols across public networks. We employ advanced encryption standards (AES-256) to safeguard data, ensuring that all sensitive information is protected from unauthorized access. Our encryption strategy aligns with industry best practices to maintain the highest level of security for user data.

Data center location(s)

United States

Data hosting details

Customer data is hosted on secure servers provided by Supabase and AWS.

Data hosting company

AWS, Supabase

App/service has sub-processors

yes

Guidelines for sub-processors

https://www.handle.work/data-governance

App/service uses large language models (LLM)

yes

LLM model(s) used

GPT-4o, Claude 3.5

LLM retention settings

Data retention settings follow our LLM providers’ policies. OpenAI does not store data after processing unless explicitly configured. We regularly review these settings to ensure alignment with our data security standards.

LLM data tenancy policy

Handle uses OpenAI and Anthropic APIs, with data policies ensuring customer data security. Data is not used to train models without consent. Refer to OpenAI’s Privacy Policy: https://www.openai.com/enterprise-privacy and Anthropic's: https://www.anthropic

LLM data residency policy

Our LLM providers, OpenAI and Anthropic, process data within specific regions, adhering to data residency requirements and aligning with local and global data protection standards.

Certifications & compliance

Security