TierZero

Description Permissions Security & Compliance

Accelerate engineering with TierZero: AI Production Agents that handle the incidents, alerts, and internal questions that fragment your team's day.:zap: AI Incident Agent: When an incident fires, TierZero joins automatically and starts investigating — scanning logs, traces, metrics, and recent deploys across your entire stack. Root cause in as little as 3 minutes. Recommends a fix — rollback, restart, quarantine — and executes with your one-click approval in Slack.:bell: AI Alert Agent: Every alert gets picked up and investigated automatically. Noisy alerts get flagged, related alerts get grouped, and known issues get rediscovered. By the time you look, you have an investigation trail, blast radius, and recommended action — your team only sees what needs a human.:speech_balloon: Internal Support Agent: Answers code and infra questions in Slack backed by live systems, not stale docs. Checks build logs, queries infrastructure, reads recent commits. Tribal knowledge scales without burning out the people who hold it. Just @TierZero in any channel or DM directly.Getting Started
Visit our website to book a kickoff call and get your account set up.
Then, in your TierZero dashboard, navigate to Settings → Integrations.
Click “Add to Slack” and authorize the connection to your workspace.
Invite @TierZero to your relevant channels, and you’re ready to go!TierZero uses advanced AI and large language models to analyze infrastructure data and generate insights. While our AI strives for accuracy, it may occasionally produce inaccurate or incomplete responses. Always use your engineering judgment to verify critical information and when implementing AI-generated recommendations.

TierZero will be able to view:

TierZero will be able to do:

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General

Privacy & data governance

Data retention policy

TierZero retains data only as long as it is needed for business, legal, or contractual purposes. Personally identifiable information (PII) is deleted or de-identified when no longer necessary, and customers’ data is deleted within 90 days of contract termination. Security event data is kept indefinitely if on-prem, or for one year if in the cloud. Support data, QA/testing results, and sales records are generally retained indefinitely. Vulnerability scan data is kept for 6 months, and asset data is retained until purged from tools. Once data is no longer needed, it is securely deleted or archived in line with classification and sensitivity. Devices and media storing confidential or restricted data are securely wiped or destroyed per NIST SP 800-88 guidelines. Retention practices are reviewed annually to ensure compliance with internal policies and regulatory requirements.

Data archiving and removal policy

TierZero archives or removes data based on business need, data classification, and applicable legal or contractual requirements. Data that is no longer actively used but still required may be archived securely; otherwise, it is scheduled for deletion. Customer data is removed within 90 days of contract termination, while PII is deleted or de-identified when no longer needed. Vulnerability scan data is removed after 6 months, and security logs from cloud systems are retained for one year before removal. Support, QA, and sales data are generally not removed unless explicitly required. For removal, confidential and restricted data is securely deleted using approved methods, and devices are wiped or destroyed per NIST SP 800-88 standards. Paper records are shredded or securely disposed of. Archival and deletion activities are reviewed annually, and only third-party vendors meeting TierZero’s data disposal standards are authorized for handling sensitive data.

Data storage policy

TierZero’s data storage policy ensures that data is stored securely and in accordance with its classification. Confidential data (e.g., customer data, PII, credentials) must be encrypted at rest and in transit using strong, industry-standard cryptographic methods. This data may not be stored on personal devices, removable media, or mobile devices without explicit approval. Access is restricted to authorized personnel on a need-to-know basis, and all systems must enforce authentication and encryption requirements. Data must be stored in designated, company-approved systems such as secure cloud services or managed infrastructure. Backups of confidential data are encrypted and stored separately from production systems. Temporary or local storage (e.g., on employee laptops) is discouraged, and employees are required to use centralized storage systems like approved file shares to ensure availability and recovery.

Data center location(s)

United States

Data hosting details

Everything is in AWS

Data hosting company

AWS

App/service has sub-processors

yes

Guidelines for sub-processors

https://tierzero.ai/legal/subprocessors

App/service uses large language models (LLM)

yes

LLM model(s) used

Anthropic Sonnet, Anthropic Opus, Open AI o4-mini, Google Gemini 2.5 Pro

LLM retention settings

We require that LLM-related data be retained only as long as necessary for business or legal purposes, after which it must be securely deleted or archived in accordance with our data classification and retention policies

LLM data tenancy policy

We mandate that all LLM-related data be stored, accessed, and processed only within approved, secure environments that meet our confidentiality, access control, and encryption standards

LLM data residency policy

We require that any LLM-related data, especially confidential or customer data, must reside within approved geographic regions in compliance with contractual, legal, and regulatory requirements

Certifications & compliance

Security