Korl & Slack Integration | Slack Marketplace

Korl

Description Features Permissions Security & Compliance

Never lose another customer request.
Korl's Agent for Slack uses AI to help your team capture, track, and close the loop on customer feature requests. All within Slack.How it works:1. Extracts requests automatically from call recordings (Gong, Zoom, Fathom, Fireflies, and more). No manual input required.2. Routes requests for review so you can file new Jira/Linear tickets or add to existing ones right from Slack.3. Notifies you when features ship, drafting a personalized update you can send back to customers.With Korl's Agent for Slack, CSMs can finally close the loop, and Product gets better visibility into what customers need – without adding extra tools to the workflow.Note: Korl uses AI to extract requests, identify potential matches from your existing tickets, and draft descriptions when filing requests. Because there is always the potential for inaccuracies in AI-generated content, Korl’s agent allows users to decide whether and how to file requests before saving any data to Jira or Linear.

Korl will be able to view:

Korl will be able to do:

Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.

General

Privacy & data governance

Data retention policy

We will only keep your personal information for as long as it is necessary for the purposes set out in our Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than six (6) months past the termination of the user's account. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Data archiving and removal policy

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Data storage policy

We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Review our Privacy Policy to learn more about how we keep your information safe.

App/service has sub-processors

yes

Guidelines for sub-processors

https://www.korl.co/legal/sub-processors

App/service uses large language models (LLM)

yes

LLM model(s) used

Anthropic Claude Sonnet and OpenAI GPT-5, with OpenAI GPT-4o as a fallback (all accessed via direct API calls).

LLM retention settings

We use OpenAI and Anthropic APIs with their default data retention policies. OpenAI retains abuse-monitoring logs for up to 30 days; application state is not retained. Anthropic deletes inputs and outputs within 30 days.

LLM data tenancy policy

We use OpenAI and Anthropic APIs with their default data usage settings. Data sent to these APIs is not used to train or improve models by default, and we have not opted into any data-sharing or training programs.

LLM data residency policy

We use OpenAI and Anthropic APIs with default data residency settings. We do not configure or guarantee region-specific data residency for LLM processing or storage.

Certifications & compliance

Security