Data retention policy
We retain user data only as long as necessary to provide and improve our services. Operational data is stored until it is no longer needed, while event logs are kept for up to 7 days for debugging and analytics. Users can request data deletion at any time, and data will be promptly removed unless retention is required by law.
Data archiving and removal policy
User data is archived when no longer actively needed and securely stored for 30 days before permanent removal. Users can request data deletion, and we will promptly process such requests, ensuring compliance with applicable laws and regulations. Archived data is inaccessible for operational use and is securely deleted after the retention period.
Data storage policy
All user data is securely stored using industry-standard encryption, both in transit and at rest. Data is hosted on Mongo Atlas, ensuring compliance with applicable security and privacy regulations. Access to stored data is restricted to authorized personnel only and is regularly audited to maintain integrity and confidentiality.
Data hosting details
Cloud Hosted
Data hosting company
Mongo Atlas
App/service has sub-processors
yes
Guidelines for sub-processors
App/service uses large language models (LLM)
yes
LLM model(s) used
GPT 4o and GPT 4o-mini
LLM retention settings
Sked processes data transiently through its LLM, ensuring no data is stored by default. Retention settings can be configured to meet specific organizational or compliance needs, with strict controls to safeguard user information.
LLM data tenancy policy
GPT-4o and GPT-4o-mini prioritize data security and privacy by processing inputs transiently, without storage unless configured. Tenancy options ensure secure, isolated environments compliant with stringent standards.
LLM data residency policy
Sked ensures compliance by processing user data in regions aligned with organizational or regulatory requirements. All data interactions with the LLM are transient and follow strict residency and privacy standards to safeguard user information.