IBM Instana & Slack Integration

IBM Instana

Description Permissions Security & Compliance

Elevate your SRE workflow with our integration for Slack, two-way integration to IBM Instana. The moment an incident meets IBM Instana’s alert criteria, your team instantly receives Slack notifications—no need to switch platforms. Notes or event closures in IBM Instana automatically appear in Slack, while messages shared under a Slack incident thread sync back into Instana’s notes and activity logs, ensuring a unified source of truth. You can even trigger closure requests right from Slack, expediting resolutions.

IBM Instana will be able to view:

IBM Instana will be able to do:

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General

Privacy & data governance

Data retention policy

Data retention policy Depending on the type of data, we apply varying data retentions. The following list describes for how long we are storing each data type. Website & Mobile App Monitoring Data: All website and Mobile App Monitoring data are kept for 7 days. A subset of website and mobile app beacons and approximate metrics are kept for 1 year. Application & Trace Data: All application data including traces and calls are kept for 7 days. Accurate metrics of applications, services, and endpoints are kept for 31 days. A subset of calls and traces and approximate metrics are kept for 1 year. Logs: All the collected logs are kept for 7 days. With Extended log retention, you can retain logs for 30, 60, and 90 days, compared to the 7 days of default retention time of Instana core logging feature. Synthetic monitoring: All synthetic test results and details are retained for 60 days. Infrastructure & Platforms Metric Data: Retention is defined per granularity. An appropriate granularity is picked automatically based on the selected window size. 1, 5 and 10-second granularity: Kept for 24 hours 1-minute granularity: Kept for 1 month 5-minute granularity: Kept for 3 months 1-hour granularity: Kept for at least 13 months Event Data: Kept for at least 13 months Slack Messages, Notes Activity Data: Kept for at least 13 months

Data archiving and removal policy

Clients can make a copy of their Content at any time before the termination or expiration of the Cloud Service using the available self-service options within the Cloud Service. Upon termination or expiration, IBM will delete the Client’s Content after the period specified in the Duration of Processing section. IBM certifies that all Client Personal Data stored as part of the Cloud Service will be deleted at the end of the specified retention period. Duration of Processing: Content will be processed for up to 21 days after the termination or expiration of the Cloud Service. Some Content may remain in backup systems until the backups expire, which occurs 7 days after the Client's termination or expiration of the Cloud Service. For data removal request, please open a case by visiting https://www.ibm.com/mysupport/s/?language=en_US For more info: https://www.ibm.com/support/customer/csol/terms/?id=E7505A603A3611EBA94E77C5BC708D24&lc=en

Data storage policy

Content is encrypted when transmitted by IBM on any public networks. Content is encrypted when transmitted by IBM within the Cloud Service's private datacenter network. Content is encrypted at rest. For more info: https://www.ibm.com/support/customer/csol/terms/?id=E7505A603A3611EBA94E77C5BC708D24&lc=en

App/service has sub-processors

App/service uses large language models (LLM)

Certifications & compliance

Security