Data retention policy
The Polyglot Lab will retain customer data only for the duration necessary to deliver the core functionality of Escalation Ninja. Channel metadata (such as names and invite lists) may be temporarily cached for operational purposes but is purged regularly. No persistent storage of message content or personally identifiable information is maintained.
Data archiving and removal policy
All transient data is automatically removed within 30 days unless required for billing or compliance. Users may also request immediate removal of any data associated with their workspace by contacting support@thepolyglotlab.com.
Data storage policy
Escalation Ninja stores minimal metadata (channel names, user IDs, workspace IDs) required to facilitate escalation workflows. No Slack message content is stored. All stored data is encrypted in transit and at rest using industry-standard encryption protocols.
Data center location(s)
United States
Data hosting details
Escalation Ninja is cloud-hosted on Amazon Web Services (AWS), leveraging secure infrastructure and automated scaling. All data is encrypted and protected behind industry-standard firewalls and access controls.
App/service has sub-processors
no
App/service uses large language models (LLM)
no