Escalation-Ninja
Escalation Ninja™ makes support escalations effortless. With just one Slack command, it creates a private channel, invites the right people, and pre-populates context for faster resolutions.Key Features
• :ninja: Slash command to create escalation channels
• :link: Auto-extracts Jira case data from pasted URL
• :busts_in_silhouette: Auto-invites specified team members or defaults to the command issuer
• :pushpin: Pinned instructions & summary (Pro)
• :brain: AI-generated case summaries (Pro - coming soon)
• :arrows_counterclockwise: Jira sync integration (Pro)
• :spiral_calendar_pad: Weekly reporting & metrics (Pro - coming soon)Start free. Upgrade anytime to unlock powerful integrations and automation. Built by The Polyglot Lab™.
• :ninja: Slash command to create escalation channels
• :link: Auto-extracts Jira case data from pasted URL
• :busts_in_silhouette: Auto-invites specified team members or defaults to the command issuer
• :pushpin: Pinned instructions & summary (Pro)
• :brain: AI-generated case summaries (Pro - coming soon)
• :arrows_counterclockwise: Jira sync integration (Pro)
• :spiral_calendar_pad: Weekly reporting & metrics (Pro - coming soon)Start free. Upgrade anytime to unlock powerful integrations and automation. Built by The Polyglot Lab™.
Escalation-Ninja will be able to view:
Escalation-Ninja will be able to do:
Review the details to better understand this app’s security practices. To learn more about assessing apps for your workspace visit our Help Center.
General
Developer
The Polytglot Lab LTD
Company headquarters location
United Kingdom
Terms of service
Privacy & data governance
Data retention policy
The Polyglot Lab will retain customer data only for the duration necessary to deliver the core functionality of Escalation Ninja. Channel metadata (such as names and invite lists) may be temporarily cached for operational purposes but is purged regularly. No persistent storage of message content or personally identifiable information is maintained.
Data archiving and removal policy
All transient data is automatically removed within 30 days unless required for billing or compliance. Users may also request immediate removal of any data associated with their workspace by contacting support@thepolyglotlab.com.
Data storage policy
Escalation Ninja stores minimal metadata (channel names, user IDs, workspace IDs) required to facilitate escalation workflows. No Slack message content is stored. All stored data is encrypted in transit and at rest using industry-standard encryption protocols.
Data center location(s)
United States
Data hosting details
Escalation Ninja is cloud-hosted on Amazon Web Services (AWS), leveraging secure infrastructure and automated scaling. All data is encrypted and protected behind industry-standard firewalls and access controls.
Data hosting company
AWS
App/service has sub-processors
no
App/service uses large language models (LLM)
no
Certifications & compliance
Data deletion request procedure
When someone requests Escalation Ninja to delete personal data, we verify the identity of the requestor and proceed to remove all user-specific records from our database, including Slack team metadata, user tokens, and activity logs. This process is logged for auditing purposes and typically completed within 72 hours.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
no
Contact for security issues
support@thepolyglotlab.com
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Slack API (OAuth + Events API)
Amazon EC2
Amazon RDS (PostgreSQL)
Stripe
Cloudflare
Uses token rotation
no