Kokoon

Description Features Permissions Security & Compliance

Kokoon is an AI agent-powered learning companion built specifically for early career talent. It delivers personalised soft skills development through daily micro-learning in Slack—covering skills such as communication, time management, resilience, and critical thinking.
Each learner gets a tailored journey based on their role and individual skill gaps. Rather than generic courses, they work through real workplace scenarios and apply what they've learnt immediately. Powered by specialised AI agents, Kokoon adapts to each person's progress and delivers just-in-time learning.
It's delivered in the flow of work through Slack, requiring zero setup time. Kokoon tracks genuine skill progression through practical application, giving you measurable evidence of development impact and ROI.Kokoon can generate inaccurate responses or make mistakes. Kokoon doesn't use user data to train any model.

Kokoon will be able to view:

Kokoon will be able to do:

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General

Privacy & data governance

Data retention policy

Kokoon will retain conversation data and user information for 90 days after the last interaction to provide contextual assistance during the new hire onboarding process. Any personally identifiable information will be handled in accordance with our company privacy policy and applicable data protection regulations. Users can request information about their data or its deletion at any time by contacting our support team.

Data archiving and removal policy

Kokoon will automatically remove personal conversation data after the 90-day retention period. Users can request immediate removal of their data at any time through our designated data deletion request form or by contacting our support team. Upon request, all user-specific data will be permanently deleted within 30 days, with confirmation provided to the requesting user. Aggregated, anonymized data may be retained for service improvement purposes.

Data storage policy

Kokoon stores all data in encrypted format both in transit and at rest using industry-standard encryption protocols. Access to user data is strictly limited to authorized personnel who require it to provide support and maintain the service. We implement comprehensive security measures including regular security audits, access controls, and employee training to protect all stored data from unauthorized access.

Data center location(s)

Ireland

Data hosting details

Cloud hosted with AWS. All data is stored in AWS data centers within the EU region that comply with SOC 2, ISO 27001, and GDPR requirements. We implement AWS's recommended security best practices including VPC isolation, encryption, and least-privilege access controls.

Data hosting company

AWS

App/service has sub-processors

yes

Guidelines for sub-processors

https://www.wearekokoon.com/subprocessors

App/service uses large language models (LLM)

yes

LLM model(s) used

Google Gemini, OpenAI GPT

LLM retention settings

Kokoon is configured to retain LLM conversation data for a maximum of 90 days, after which all personally identifiable information is automatically purged from our systems. We do not use customer conversations for LLM training purposes.

LLM data tenancy policy

Kokoon operates in a multi-tenant environment where each customer's data is logically segregated from other customers' data. We implement strict access controls and data isolation measures to ensure customer data remains private and secure. Our LLM integr

LLM data residency policy

Kokoon stores all LLM interaction data exclusively in EU-based data centers (Ireland) in compliance with GDPR requirements. All data transmitted to and from the LLM providers (Google Gemini and OpenAI GPT) is routed through our EU-based processing servers

Certifications & compliance

Security