RobinRelay
RobinRelay turns your incident response conversations into a searchable knowledge base without leaving Slack.How It Works• Capture fixes automatically: RobinRelay learns from your team's conversations in alert channels, incident threads.
• Search in seconds: DM the bot with your issue ("redis timeout", "api 500s", "database slow") and get relevant past fixes instantly
• Save solutions manually: Fixed something? DM RobinRelay to document it with context, commands, and links
• Track effectiveness: Mark solutions as "Worked" or "Not Worked" so the best fixes surface firstPerfect For
• On-call engineers responding to PagerDuty, Opsgenie, Datadog, Sentry, Grafana alerts
• Small teams building institutional knowledge without heavy tooling
• Engineering teams tired of searching Slack history for "that one fix from 3 months ago"
• Organizations wanting to reduce MTTR by reusing proven solutionsKey Features
✓ AI-powered semantic search across all saved incident fixes
✓ No manual tagging—understands natural language queries
✓ Works in DMs, channels, and threads
✓ Captures context: commands, logs, links, and explanations
✓ Collaborative feedback system to surface best solutions
✓ Privacy-first: only indexes what you explicitly save or conversations in channels where the bot is invitedAI DisclaimerRobinRelay uses Large Language Models (LLMs) to search and surface relevant incident fixes. While we strive for accuracy, AI-generated responses may occasionally be incomplete or inaccurate. Always verify solutions before applying them to production systems. The app surfaces previously saved fixes from your team—it does not generate new technical solutions.
• Search in seconds: DM the bot with your issue ("redis timeout", "api 500s", "database slow") and get relevant past fixes instantly
• Save solutions manually: Fixed something? DM RobinRelay to document it with context, commands, and links
• Track effectiveness: Mark solutions as "Worked" or "Not Worked" so the best fixes surface firstPerfect For
• On-call engineers responding to PagerDuty, Opsgenie, Datadog, Sentry, Grafana alerts
• Small teams building institutional knowledge without heavy tooling
• Engineering teams tired of searching Slack history for "that one fix from 3 months ago"
• Organizations wanting to reduce MTTR by reusing proven solutionsKey Features
✓ AI-powered semantic search across all saved incident fixes
✓ No manual tagging—understands natural language queries
✓ Works in DMs, channels, and threads
✓ Captures context: commands, logs, links, and explanations
✓ Collaborative feedback system to surface best solutions
✓ Privacy-first: only indexes what you explicitly save or conversations in channels where the bot is invitedAI DisclaimerRobinRelay uses Large Language Models (LLMs) to search and surface relevant incident fixes. While we strive for accuracy, AI-generated responses may occasionally be incomplete or inaccurate. Always verify solutions before applying them to production systems. The app surfaces previously saved fixes from your team—it does not generate new technical solutions.
RobinRelay will be able to view:
RobinRelay will be able to do:
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General
Developer
OptiAPM, LLC
Company headquarters location
United States
Terms of service
Privacy & data governance
Data retention policy
RobinRelay retains customer data in accordance with its internal policy. Operational and execution logs are retained for 90 days for troubleshooting and security purposes, after which they are permanently deleted. Database backups are kept for 7 days on a rolling basis. System configuration data is retained for the duration of the customer’s active service agreement.
Data archiving and removal policy
Customer data is automatically deleted after its retention period (e.g., logs after 90 days). Access to data is strictly controlled, and any manual access for troubleshooting is logged. Upon service termination, system configuration data is removed to ensure compliance with privacy principles.
Data storage policy
All customer data is stored in encrypted cloud infrastructure using AES-256 encryption at rest and TLS 1.2+ in transit. The platform uses IP whitelisting and access controls to protect data. Data is only accessible to authorized personnel via secure, auditable access mechanisms.
Data center location(s)
United States
Data hosting details
Cloud hosted on Azure.
Data hosting company
Azure
App/service has sub-processors
no
App/service uses large language models (LLM)
yes
LLM model(s) used
Azure OpenAI
LLM retention settings
RobinRelay's integration with Azure OpenAI does not retain customer prompts or outputs. No customer data is stored or used for model training or fine-tuning.
LLM data tenancy policy
RobinRelay’s LLM operates in a single-tenant Azure environment managed by Microsoft, ensuring data isolation and secure model usage per customer deployment.
LLM data residency policy
RobinRelay’s LLM stores and processes data within the Azure region selected by the customer, ensuring compliance with local data residency requirements.
Certifications & compliance
Data deletion request procedure
RobinRelay processes data deletion requests in accordance with applicable data protection laws and contractual obligations. When a verified deletion request is received from a customer or data subject, we:
Verify Identity and Scope: Confirm the requestor’s identity and validate the scope of data to be deleted.
Locate Data: Identify all systems and storage locations where the relevant data resides, including backups, logs, and configuration data.
Execute Deletion: Permanently delete the data from active systems and mark relevant records for deletion in backups (to be completed upon backup expiration).
Audit and Confirm: Log the deletion action for audit purposes and provide confirmation to the requestor once deletion is completed.
All deletion requests are handled securely and within the legally required timeframe.
HIPAA compliant
no
While this app may offer HIPAA compliance, Slack does not have a business associate agreement with any third-party application providers, including those in the Slack Marketplace, so you are responsible for validating the provider's compliance and executing an appropriate agreement before enabling.
Security
Supports Security Assertion Markup Language (SAML)
no
Has a dedicated security team
yes
Contact for security issues
founders@robinrelay.ai
Has a vulnerability disclosure program
no
Has a bug bounty program
no
Requires third party authorization/connections
yes
Third party services used by this app
Third-party services used by our app include:
Azure OpenAI – for language model processing.
Microsoft Azure – for infrastructure, cloud hosting, and data storage.
Azure Active Directory – for identity and access management.
CloudFlare - for network.
Uses token rotation
no